Manager

Gateway Seminary; Ontario (CA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Employee discount on merchandise and食品

Free drinks

Aflac benefits (health insurance)

Job summary

The Well Coffee House is seeking a Manager to lead daily store operations in Ontario, CA and Boston, MA. You will ensure exceptional customer service, train staff, maintain a clean, safe environment, and actively engage with the local community in a mission-driven cafe setting.

Ideal candidates bring 2+ years of supervisory experience in hospitality, strong leadership and communication skills, and a commitment to Gospel-centered service.

Qualifications

• Strong faith in Jesus with a passion to share the Gospel
• 2+ years of supervisory or management experience in food service or hospitality
• Strong leadership, communication, and interpersonal skills
• Ability to train, motivate, and hold team members accountable
• Working knowledge of food safety regulations and health codes
• Experience with scheduling, inventory management and cash handling
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Flexible availability including early mornings, evenings, weekends and holidays
• Commitment to the mission and values of The Well Coffee House
• Proficiency with point-of-sale systems and basic computer applications
• High school diploma or equivalent; additional education in business or hospitality is a plus

Responsibilities

• Store Leadership— Oversee daily store operations; set standard for professionalism and work ethic
• Customer Service— Model and enforce exceptional service; resolve customer concerns promptly
• Training & Development— Recruit, onboard, and train staff and build relationships with the community
• Operations & Maintenance— Ensure equipment is maintained, store is clean and organized
• Health & Safety— Enforce food safety regulations and workplace safety protocols
• Inventory & Ordering— Monitor stock, place orders, receive deliveries, minimize waste
• Quality Control— Maintain beverage/food quality; conduct taste and presentation checks
• Community Building— Foster welcoming atmosphere; support events and outreach
• Staffing & Scheduling— Create and manage staff schedules; control labor costs
• Banking & Cash Handling— Oversee daily cash management, deposits, and reporting
• Communication— Liaise between ownership, staff and building teams; relay updates
• Ministry & Evangelism— Lead staff in ministry training and evangelism in natural settings

Skills

Leadership

Communication

Interpersonal skills

Training & development

Multitasking

Customer service

Food safety knowledge

Scheduling

Inventory management

Cash handling

POS systems

Basic computer applications

Education

High school diploma or equivalent

Business or hospitality education (optional)

Tools

POS systems

Basic computer applications

Job description

Mission and Vision

At The Well Coffee House, we believe coffee is more than a beverage, it’s a platform for connection, restoration, and fulfilling the Great Commission. The Barista Missionary plays a central role in fulfilling our mission by creating a welcoming environment that reflects the love of Christ, building genuine relationships with customers, and serving high-quality beverages with excellence. This role combines professional barista responsibilities with a heart for ministry, acting as a daily representative of the Gospel through service, hospitality, and intentional presence in the cafe.

About the Role

The Manager is responsible for the overall leadership and daily operations of the store. This role ensures excellent customer service, a well-trained team, a clean and safe environment, and strong community engagement—all while upholding the mission and standards of The Well CoffeeHouse.

Responsibilities

• Store Leadership— Oversee all aspects of daily store operations; set the standard forprofessionalism, attitude, and work ethic.
• Customer Service— Model and enforce exceptional service; resolve customer concerns promptlyand professionally.
• Training & Development— Recruit, onboard, and continuously train staff on procedures,products, service expectations as well as relationship building with the community providingopportunities for natural Gospel conversations.
• Operations & Maintenance— Ensure equipment is maintained, the facility is clean andorganized, and opening/closing procedures are followed.
• Health & Safety— Enforce food safety regulations, sanitation standards, and workplace safetyprotocols.
• Inventory & Ordering— Monitor stock levels, place orders, receive deliveries, and minimize wastewhile maintianing good relationships with vendors.
• Quality Control— Maintain beverage and food quality standards; conduct regular taste andpresentation checks, observe and adjust as needed to provde excellent experiences.
• Community Building— Foster a welcoming atmosphere; support events, partnerships, andoutreach aligned with the organization’s mission.
• Staffing & Scheduling— Create and manage staff schedules to ensure adequate coverage whilecontrolling labor costs.
• Banking & Cash Handling— Oversee daily cash management, deposits, and financial reportingaccuracy.
• Communication— Serve as the primary liaison between ownership, building staff and coffeehouse staff; communicate updates, policies, and feedback clearly.
• Ministry & Evangelism— Lead staff in ministry training and evangelism techniques, whilemaintaining a natural setting for building relationships with customers, staff and visitors

Requirements

• Strong faith in Jesus with a passion to share the Gospel to the lost and hurting.
• 2+ years of experience in a supervisory or management role, preferably in food service orhospitality.
• Strong leadership, communication, and interpersonal skills.
• Ability to train, motivate, and hold team members accountable.
• Working knowledge of food safety regulations and health codes.
• Experience with scheduling, inventory management, and cash handling.
• Ability to multitask and remain calm under pressure in a fast‑paced environment.
• Flexible availability including early mornings, evenings, weekends, and holidays as needed.
• Commitment to the mission and values of The Well Coffee House.
• Proficiency with point-of-sale systems and basic computer applications.
• High school diploma or equivalent required; additional education in business or hospitality is aplus.
• Employee discount on merchandise and food, free drinks
• Aflac benefits (health insurance asssiatance)

This position is available in Ontario, California as well as Boston, Massachusetts. Please indicate which location you are applying for.