Manager

University of Maryland

College Park (MD)

On-site

USD 56,000 - 70,000

Full time

14 days+

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Job summary

The University of Maryland, College Park, seeks a TEAM-ORIENTED coordinator to support Executive and Associate Directors with event execution and applicant engagement. You will handle group events, one-to-one interactions, and ongoing communications with students and alumni ambassadors.

Responsibilities include CRM/interface management, collaboration with Student Services, Career Services, Alumni Relations and Marketing, plus gathering competitive insights to inform outreach.

Qualifications

Knowledge of best practices in recruitment, retention, and customer service.
Knowledge of organization and administration best practices.
Ability to communicate effectively, both verbally and in writing.
Proficiency with Microsoft Office products.
Ability to multitask and prioritize assignments.
Ability to interpret policies, procedures, regulations, and laws.
Commitment to customer service with diverse communities.

Responsibilities

Assists with high-quality group event planning and delivery across formats (in-person, social media, webinars, online chats).
Maintains active engagement with applicants and admitted pools; handles ongoing communications with student and alumni ambassadors.
Interfaces with CRM and application databases.
Collaborates with Student Services, Career Services, Alumni Relations and Marketing and Communications.
Gathering and assessing competitive intelligence.

Skills

Oral and written communication

Customer service

Multitask

Microsoft Office

Policies and procedures interpretation

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Job Description Summary

ORGANIZATION SUMMARY STATEMENT

This position will support Executive and Associate Directors with the tactical execution of activities and events designed to attract inquiries, applicants and yield new students who meet or exceed enrollment and profile objectives.

* Assists with high-quality group event planning and delivery as well as one-to-one client interfacing in all appropriate formats including in-person, social media, webinars, and online chats.
* Ensures active engagement with individual applicants and admitted applicant pools and handles ongoing communications and interaction with student and alumni ambassadors.
* Interfaces with CRM and application databases.
* Collaborates with internal stakeholders including members of Student Services, Career Services, * * * Alumni Relations and Marketing and Communications.
* Assists with ongoing gathering and assessment of competitive intelligence.
* Other duties as assigned.

PHYSICAL DEMANDS
Ability to lift ten lbs. On occasion, transporting and carrying print materials and supplies to on- or off-site events.

LICENSES/CERTIFICATIONS
NA

Minimum Qualifications

Education:

Bachelor’s degree from an accredited college or university.

Experience:

Three (3) years of experience in admissions, recruitment, or higher education.

Other:

Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of policies, procedures, and institutional purpose and goals.

Knowledge, Skills, and Abilities:

Knowledge of best practices in recruitment, retention, and customer service.
Knowledge of best practices in organization and administration.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Ability to multitask and prioritize assignments.
Ability to interpret and apply policies, procedures, regulations, and laws.
Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Job Details

Preferences:

Experience working in a business school environment and graduate/executive education experience preferred; Master’s degree preferred
Experience working with Full-timeMBAor graduate business admissions
3-5 years working in a business school environment and graduate/executive education Direct customer service or consultative sales experience preferred

Required Application Materials:

Cover letter, resume and list three professional references

Best Consideration Date:

March 28, 2025

Closing Date : NA

Open Until Filled : Yes

Other:

Please note this position does not offer Visa sponsorship.
This position may require occasional weekend work.

Financial Disclosure Required

For more information on Financial Disclosure, please visit Maryland’s State Ethics Commission website.

Department

BMGT-Dean-MBA Programs

Worker Sub-Type

Staff Regular

Salary Range

$56,000 - $70,000

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO/AA Statement

The University of Maryland, College Park is an EqualOpportunity/AffirmativeAction Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of MarylandEqual Employment Opportunity and Affi...

Women, Minorities, Disabled, Veterans, and LGBTQ+ Welcome!

Diversity Statement

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Title IX Non-Discrimination Notice

The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.

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