Manager

Workstream; City of Rochester (NY); On-site; USD 24,108 - 25,485; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Paid time off

Learning opportunities

Job summary

Workstream is looking for a Manager to join their team in Rochester, NY. The role focuses on leading day-to-day operations, coaching team members, and ensuring excellent guest service. A successful candidate will demonstrate strong communication skills and have a passion for serving others.

This full-time and part-time position offers competitive pay ranging from $17.50 to $18.50 per hour, along with numerous benefits such as flexible scheduling, scholarship opportunities, and paid time off.

Qualifications

• Prior experience in a leadership role is preferred but not required.
• Commitment to superior customer service.
• Ability to work as a team player.

Responsibilities

• Participate in daily operations in a fast-paced restaurant.
• Assist in training new hires and lead shifts.
• Respond respectfully to guests' needs.

Skills

Strong people skills

Ability to manage Team Member issues

Excellent communication skills

Ability to work in a fast-paced environment

Job description

Overview

A Manager demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full-time and Part-time
• Pay $17.50 - $18.50

Benefits

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Free tuition at Strayer University
• Paid time off

Responsibilities

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.