Management Technician

Millersville University; Millersville (Lancaster County); On-site; USD 40,000 - 54,000; Full time

Job summary

Millersville University is seeking a Management Technician to provide administrative, transactional, and technical support for the Facilities Management Department. The role involves CMMS data entry, records management, and ensuring efficient office procedures within a permanent, full-time position.

The incumbent will review and optimize workflows, assist with procurement documentation, invoices, scheduling, fleet and key administration, and customer service tasks, working with little

Qualifications

• Provide administrative, transactional, and technical support for Facilities Management.
• Experience with CMMS data entry and record management.
• Ability to process procurement documents, invoices, scheduling, and travel.
• Strong organization and ability to work with limited supervision.

Responsibilities

• Serve as CMMS admin and user-support resource; enter, review, route, update, and close CMMS records.
• Review work requests for completeness, coding, location, priority, and supporting information; correct routine errors, obtain missing information, and route requests to the appropriate work unit.
• Monitor incoming work requests, identify urgent conditions, initiate required notifications, and escalate emergencies or unusual conditions.
• Monitor customer satisfaction survey and follow up on negative responses.

Skills

Administrative skills

CMMS knowledge

Data analysis

Customer service

Tools

CMMS software

Procurement documentation

Invoicing

Job description

Management Technician
Millersville University

Department: Office of the Asst VP for Facilities

Nature of Position: Permanent, Full-time

Job Summary/Basic Function

About the position:

Provide administrative, transactional, and technical support forthe Facilities Management Department. Review, analyze, and prepareprocedures that improves efficiency and effectiveness. Understandboth the breadth and depth of departmental operations to recommendand implement best management procedures. Develop intra-officecommunication protocols, streamline administrative procedures,inventory control, document management and workflow. Able toidentify problems, analyze data or processes, recognize appropriatelyations, and formulate recommendations.

The position independently processes routine and moderately complexwork involving the computerized maintenance management system(CMMS), assists with procurement documentation, invoices, records,scheduling, fleet and key administration, credit cardreconciliation, travel, reporting, and routine customer serviceissues.Ability to handle a wide range of administrative andexecutive support related tasks and able to work independently withlittle or no supervision. Well organized, flexible and enjoy theadministrative challenges of supporting an office of diversepeople.

Join Our Team at MillersvilleUniversity!

Position Salary: $46,827.00 annually

Plus a generous benefits package designed to support yourwell-being and future:

• Comprehensive Health Coverage - Medical,dental, and vision insurance
• Group Life Insurance
• Retirement Plans - Choose from two excellentoptions
• Tuition Waiver - Invest in your education oryour family's
• Paid Time Off - Vacation, sick leave, andholidays to recharge
• Full Benefits Summary(PDF)

Why Millersville?

Nestled in beautiful Lancaster County,Pennsylvania, Millersville University is a proud member ofPennsylvania's State System of Higher Education. We're knownfor:

• Strong student-faculty connections
• 70+ undergraduate and 24 graduateprograms
• A stunning campus and vibrant community
• Outstanding job placement for graduates

With over 66,000 alumni across the globe, ourimpact is far-reaching-and growing.

Our Mission & Values:

At Millersville, we live by our EPPIIC values of Exploration, Public Mission, Professionalism, Inclusion,Integrity, and Compassion.

We are deeply committed to InclusiveExcellence-creating a welcoming, supportive environmentwhere everyone can thrive. We believe diversity is a strength, andwe actively seek individuals who bring unique perspectives andexperiences to our community.

Equal Opportunity for All:

Millersville University is an equal opportunityemployer. We welcome applicants from all backgrounds and...Individuals from traditionally underrepresented groups arestrongly encouraged to apply.

Duties and Responsibilities:

Perform the following duties with limited day-to-day supervision,using established procedures, priorities, and delegated authority.Exercise judgment in resolving routine and moderately complexmatters, initiate needed follow-up, and refer policy exceptions,high-risk matters, and decisions requiring management approval tothe appropriate supervisor or Office Manager.

• Serve as the primary transactional administrator anduser-support resource for the department's CMMS; enter, review,route, update, and close records in accordance with establishedprocedures.
• Review work requests for completeness, appropriate coding,location, priority, and supporting information; correct routineerrors, obtain missing information, and route requests to theappropriate work unit.
• Monitor incoming work requests throughout the shift, identifyurgent conditions using established criteria, initiate requirednotifications, and escalations of emergencies or unusual conditionspromptly. Identify and seek guidance on requests that would beconsidered projects or require additional review and approval.Understand the different trade capabilities and contractingrequirements.
• Monitor the customer satisfaction survey and follow up on anynegative responses.
• Maintain CMMS user