Management Salary - Store Manager

Forman Mills, Inc.; Whitehall (Lehigh County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking a dynamic Store Manager to lead operations in a fast-paced environment. This role involves directing all store activities, ensuring exceptional customer service, and driving sales performance. The ideal candidate will have a strong management background, excellent communication skills, and a passion for team development. With opportunities for career growth and a supportive work culture, this position offers a chance to make a significant impact. If you thrive in a vibrant retail atmosphere and are ready to take on new challenges, this role could be your next great opportunity.

Benefits

On-the-job Training

Employee Assistance Program

401 (K) Plan with employer match

Generous Employee Discount

Health Insurance

Vision Insurance

Short Term and Long-Term Disability Insurance

Life and AD&D Insurance

Paid Vacation

Holiday Pay

Qualifications

• 5+ years of management experience in retail operations.
• Ability to communicate effectively with customers and team members.

Responsibilities

• Directs store operations and ensures staffing to meet business needs.
• Responsible for meeting budgeted sales and KPIs daily.

Skills

Management Experience

Customer Service

Financial Management

Leadership Skills

Communication Skills

Basic Math

Education

High School Diploma or Equivalent

Tools

POS Software

Kronos

Microsoft Outlook

Microsoft Word

Microsoft Excel

Alarm System

DVR Surveillance System

Job description

Allentown-Whitehall, 2150 MacArthur Road, Whitehall, Pennsylvania, United States of America Req #715

Thursday, April 3, 2025

As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth.

Position Summary:

The Store Manager Controls, Directs, Leads and Participates in the entire operation of their assigned store. The Store Manager directs the activities of all store personnel and ensures the store is fully staffed to the model. Fully responsible for ensuring all company policies and procedures are understood and executed. Accountable for improving store volume, profits, shrink, employee retention/turnover and store merchandising/presentation standards by meeting and exceeding all established budgets and company guidelines.

Principle Duties and Responsibilities:

• Responsible for meeting or exceeding budgeted sales daily and driving all company KPIs.
• Responsible for delivering weekly payroll at or below budget by ensuring all team members are scheduled to the needs of the business and payroll is recorded and reported accurately.
• Organizes and directs all daily activities to include all Operations, Merchandise, Loss Prevention, and Personnel Functions.
• Conducts store operational audits to ensure that policies and procedures are adhered to.
• Oversees the Recruiting, Hiring and Training process to build and maintain an “A” team at all times. Expected to maintain staffing to the guidelines.
• Evaluates, counsels, and disciplines personnel based on performance.
• Ensures flawless execution of all Company Initiatives to include:
• Ad Sets
• Markdowns
• Freight processing
• Detail recovery
• Weekend readiness
• All company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Ensures all customer issues are resolved and handled professionally and timely, holding everyone accountable to the standard. Present a positive image towards all team members, customers and the community.
• Communicates policies, procedures, advertising, and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to.
• Help deter theft by ensuring all team members are greeting and assisting every customer, maintaining a visible management presence and modeling respectful customer service to the community.
• Facilitate all repair and maintenance issues immediately and communicate with the DM to ensure issues are resolved in a timely manner.

Position Requirements:

• Ability to work varied hours/days, including 2-3 nights per week, weekends, and holidays to meet the needs of the business.
• The ability to work at different locations in and around the city in which you live at the District Manager's discretion. Potential overnight accommodations to assist in, but not limited to new store openings, store cleanups, and inventory at the needs of the business and the District Manager.
• Transfers to other stores within the market may occur and will need to be flexible to those opportunities.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives, and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change, and conduct inventory.
• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, and repetitive lifting with or without reasonable accommodation.
• Must be 18 years or older.
• Education: High School Diploma or Equivalent.
• Experience: 5+ years of Management experience, Operations, and Merchandising within a Big Box organization. Softlines experience preferred.
• Job Related Skills: Financial and Retail Management skills with experience building and motivating a high performing team of diverse team members preferred. Leadership skills and the ability to recruit, develop, and retain top performers a plus.
• High Energy, Hands-on Leader.
• Computer Skills:
• POS Software and Equipment
• Kronos (Time and Attendance)
• Outlook
• Word/Excel
• Alarm System
• DVR Surveillance System
• Calculator

Benefits:

• On-the-job Training
• Employee Assistance Program
• 401 (K) Plan with employer match
• Potential for Advancement
• Generous Employee Discount
• Health Insurance
• Vision Insurance
• Short Term and Long-Term Disability Insurance
• Life and AD&D Insurance
• Paid Vacation
• Holiday Pay
• Direct Community Involvement Opportunities

Allentown-Whitehall, 2150 MacArthur Road, Whitehall, Pennsylvania, United States of America