Retail Assistant Store Manager - Whitehall, PA

Consumer Cellular, Inc.; Whitehall (Lehigh County); On-site; USD 44,000 - 58,000; Full time

Job summary

An innovative retail company is seeking a Retail Assistant Store Manager to redefine the shopping experience. This role involves leading a team, managing store operations, and ensuring exceptional customer service. You'll be responsible for building relationships with guests, coaching staff, and driving sales in a friendly, engaging environment. If you are passionate about retail and enjoy fostering a positive atmosphere, this opportunity is perfect for you. Join a company that values its employees and offers comprehensive benefits while transforming the retail landscape.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Employee Rewards Program

Qualifications

• 3-5 years of training, sales, or account management experience required.
• 2+ years of retail management experience required.

Responsibilities

• Manage in-store execution, including staffing and customer engagement.
• Train and develop team members to achieve sales and service objectives.

Skills

Customer Service Skills

Sales Management

Team Leadership

Communication Skills

Retail Management

Education

High School Diploma

Tools

MS Office Suite

Job description

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Job Description - Retail Assistant Store Manager - Whitehall, PA (250286)

Retail Assistant Store Manager - Whitehall, PA ( 250286 )

At Consumer Cellular we are redefining Retail!
Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship – can we call you our friend?

We are in the business of transforming the retail experience by doing things differently. Our team members work 40 hours a week, they are encouraged to build relationships with guests, and our team members love coming to work every day. If you do not believe us, stop by one of the stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and receiving an unparalleled shopping experience.

Job Summary
The Retail Assistant Store Manager role requires meeting and exceeding expectations with overall store responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Retail Assistant Store Manager must have excellent customer service skills, train and manage talent and the ability to lead and develop others. This role requires strong performance management and coaching skills to allow for ongoing development of their team members. This position will be responsible for managing both full and part time Mobile Advisors.

Essential Functions

• Manages all aspects of in-store execution within assigned store, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with senior store and field leadership.
• Ensures and promotes strong relationships with the in-store team and field leadership to ensure communication continuity and adoption of all directives.
• Ensures employee satisfaction through progressive employee engagement.
• Manages performance in store to achieve all sales and customer service objectives.

Supervisory or Management Responsibility/Decision Making Level

• Works collaboratively with senior store and field sales leadership to achieve all company objectives.
• Participates in regular senior store leadership meetings.
• Provides regular reports to senior store leadership.
• Participates in and completes all required sales training personally and ensures all employees in store are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Directly coaches and trains sales representatives within store.

Minimum Education and/or Experience

• High School Diploma required.
• 3-5 years training, sales, account management or related experience and 2+ years of retail management experience required.

Requisite Abilities and/or Skills

• Specialty Retail or Big Box management experience required.
• Proven record as a leader and department or store manager.
• Excellent communication skills both verbal and written.
• High level of business acumen.
• Proven ability to train and develop subordinates.
• Flexibility to work weekends and travel when required.
• Ability to incent and drive sales reps to perform and deliver client expectations.
• Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint.

Additional Job Requirements

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org . Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or [phone]. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards . For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook , Instagram , and Youtube .

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $44,100
• Maximum Salary: $57,750

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

Primary Location

Primary Location

: United States-Pennsylvania-Whitehall 2552 Macarthur Rd. 2552 Macarthur Rd. Whitehall 18052

Job

Job

: Retail Management

Schedule

Schedule

: Full-time

Travel

Travel

: Yes, 5 % of the Time

Job Posting

Job Posting

: Apr 25, 2025

Unposting Date

Unposting Date

: May 31, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .