Management Analyst II

DHSS/Developm Disabil; Dover (DE); On-site; USD 65,000 - 80,000; Full time

Job summary

DHSS Division of Developmental Disabilities Services is seeking a Management Analyst II to join the Community Services team within the Client Benefits unit. The analyst serves as liaison to the Social Security Administration for roughly 600 service recipients, ensuring timely completion of required paperwork and rapid resolution of issues to prevent benefit disruption.

The role involves accessing databases, analyzing operational data, and making recommendations to improve management practices

Qualifications

• Six months experience conducting studies to evaluate operations, programs, and compliance with laws and regulations
• Six months experience in descriptive statistics such as mean, median, mode, and standard deviation
• Six months experience interpreting laws, rules, regulations, and procedures
• Six months experience in narrative report writing
• Knowledge of designing studies including goals, information needs, and data collection methods
• Knowledge of making recommendations for operational changes based on analytical findings

Responsibilities

• Liaison to the Social Security Administration for approximately 600 service recipients, ensuring timely completion of required paperwork and resolution of issues to prevent benefit disruption
• Accessing databases, analyzing operational data, and making recommendations for improving management practices and procedures

Skills

Operations studies

Descriptive statistics

Regulatory interpretation

Narrative writing

Study design

Analytical recommendations

Job description

The Management Analyst II serves as an integral member of the Division of Developmental Disabilities Services Community Services team within the Client Benefits unit. The incumbent acts as liaison to the Social Security Administration for approximately 600 service recipients, ensuring timely completion of required paperwork and resolution of issues to prevent benefit disruption. The role involves accessing databases, analyzing operational data, and making recommendations for improving management practices and procedures.

Key qualifications:

• Six months experience conducting studies to evaluate operations, programs, and compliance with laws and regulations
• Six months experience in descriptive statistics such as mean, median, mode, and standard deviation
• Six months experience interpreting laws, rules, regulations, and procedures
• Six months experience in narrative report writing
• Knowledge of designing studies including goals, information needs, and data collection methods
• Knowledge of making recommendations for operational changes based on analytical findings