Management Analyst II

DelDOT; Dover (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

Department of Health and Social Services (DHSS) seeks a Management Analyst II to support the Division of Developmental Disabilities Services (DDDS) Community Services team within the Client Benefits unit. The role involves acting as a liaison to the Social Security Administration to ensure critical paperwork is completed by due dates and that issues are resolved promptly to avoid benefit disruption.

The incumbent will access multiple databases, update information daily, and track issues to

Qualifications

• Experience conducting studies to evaluate operations, programs, services, policies and procedures to determine efficiency and compliance.
• Experience with descriptive statistics (mean, median, mode, std deviation).
• Ability to interpret laws, rules, regulations, standards, policies and procedures.
• Ability to write narrative reports.
• Understanding study design goals, data sources, sampling and data collection methods.

Responsibilities

• Interview agency staff and observe work processes to gather data for evaluating services and compliance.
• Review and interpret collected data to evaluate policies, procedures, and operations.
• Analyze data and develop alternative methods or solutions where needed.
• Assess effectiveness of operations in meeting goals and objectives.
• Provide technical assistance in understanding and developing management objectives and controls.
• Study relevant regulations and administrative orders.
• Recommend new techniques or procedures to improve operations and resource use.
• Document findings and propose implementation of new systems or changes.
• May supervise administrative or paraprofessional staff.

Skills

Data analysis

Interviewing staff

Report writing

Regulatory interpretation

Statistical concepts

Tools

Database management

Job description

Introduction

Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position will serve as an integral member of the Division of Developmental Disabilities Services (DDDS) Community Services team as part of the Client Benefits unit. DDDS serves as Representative Payee for approximately 600 service recipients and this incumbent will act as the liaison to Social Security Administration to ensure all necessary paperwork is completed by established due dates and that any issues are resolved timely to avoid any benefit disruption.� This incumbent will also be required to access multiple databases, enter updated information, and track issues to successful resolution on a daily basis.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Interviews agency staff, observes work processes and gathers data relating to operational and managerial practices and procedures for use in evaluating services provided and/or determining compliance to goals and objectives.
• Reviews, performs statistical analysis and interpretation of collected data relating to policies, procedures, organization, managerial and operational practices; Defines and may make recommendations for correcting problems.
• Analyzes data gathered and develops solutions or alternative methods of proceeding.
• Analyzes and evaluates the effectiveness of operations in meeting established goals and objectives.
• Provides technical assistance in understanding and developing management objectives and controls for resolution of issues and concerns.
• Studies pertinent background material such as legislation, administrative orders and regulations.
• Makes recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations, strengthen controls, and effectively utilize resources.
• Documents findings of studies and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• May supervise administrative support and/or paraprofessional staff.� Supervision is exercised over at least two or more merit full time positions per the Merit Rules. The elements of supervision include planning, assigning, reviewing, evaluating, coaching, training, recommending hire/fire and discipline.

Job Requirements

JOB REQUIREMENTS for Management Analyst II Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in conducting studies which includes evaluating operations, programs, services, policies and procedures to determine efficiency, effectiveness, whether goals and objectives are met and compliance with laws, rules, regulations, policies and procedures.
• Six months experience in descriptive statistics such as the mean, median, mode or standard deviation.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in narrative report writing.
• Knowledge of designing studies which includes determining study goals and objectives, information needed, data sources, sampling and collection methods.
• Knowledge of making recommendations for continuation or changes to operations, programs, services, policies or procedures based on findings.
• Knowledge of inferential statistics such as correlation, t-tests, f-tests or analysis of variance.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our�Job Seeker Resources. DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at�StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.� Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting�delawarerelay.com.� If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.