Management Analyst

Gdh Consulting, Inc.; Kearneysville (WV); Remote; USD 70,000 - 86,000; Full time

Job summary

GDH is seeking a Management Analyst to support the PMO by coordinating project activities and maintaining schedules across Appian, Salesforce, and ServiceNow. You will monitor platform metrics, manage dependencies, and prepare concise leadership-ready recommendations.

You will track licensing, utilization, and costs while facilitating communication among technical, business, and vendor teams, ensuring timely governance and project delivery.

Qualifications

• 6–9 years of experience in management analysis or PMO support.
• Experience tracking schedules, milestones, platform metrics, and dependencies.
• Experience with Appian, Salesforce or ServiceNow platforms.
• Ability to document milestones and manage cross-project dependencies.
• Experience compiling licensing, utilization, and cost data into reports.
• Knowledge of DevSecOps and cybersecurity basics.
• Strong communication, analytical, and organizational skills.

Responsibilities

• Coordinate governance and operational activities for enterprise low-code platforms.
• Maintain roadmaps, schedules, milestones, dependencies, risks, and action-item tracking.
• Monitor project updates, platform health metrics, and PMO activities.
• Compile licensing, user counts, utilization, costs, and demand data.
• Track vendor deliverables and milestones against requirements and baselines.
• Schedule meetings and coordinate across vendor, technical, business, and dev teams.
• Develop status updates, reports, and concise leadership recommendations.
• Support platform architecture tracking, integrations, deployments, DevSecOps, and cyber requirements.
• Coordinate tasks and workflows using ServiceNow dashboards and PM tools.
• Facilitate timely communication across stakeholder groups.

Skills

PMO coordination

Governance

Stakeholder communication

Platform metrics

Appian

Salesforce

ServiceNow

Vendor coordination

Documentation

Cybersecurity awareness

Tools

Appian

Salesforce

ServiceNow

Job description

Role Summary

The Management Analyst supports a Project Management Office (PMO) by coordinating project activities, maintaining schedules, monitoring platform metrics, and tracking progress across enterprise software solutions. This role supports project governance, reporting, vendor coordination, and stakeholder communication while maintaining visibility into project roadmaps, dependencies, risks, action items, licensing, utilization, and costs.

Responsibilities

• Support governance and operational coordination for enterprise low-code application platforms, including Appian, Salesforce, and ServiceNow.
• Maintain project and platform roadmaps, schedules, milestones, dependencies, risks, and action-item tracking.
• Monitor project updates, platform health metrics, and ongoing PMO activities.
• Compile and analyze software licensing, active user, utilization, cost, and projected demand data.
• Track vendor deliverables and project milestones against established requirements and baseline schedules.
• Coordinate meetings, scheduling activities, and follow-up across vendor, technical, business, and application development teams.
• Develop and maintain project spreadsheets, status updates, reports, and concise recommendations for leadership.
• Support tracking of platform architecture, software integrations, deployments, DevSecOps activities, and cybersecurity requirements.
• Coordinate project tasks, tickets, and workflows using ServiceNow dashboards and related project management tools.
• Facilitate timely communication and information sharing across stakeholder groups.

Qualifications

• 6 to 9 years of relevant experience in management analysis, project coordination, PMO support, or a related field.
• Experience tracking project schedules, milestones, platform metrics, dependencies, and status updates for enterprise technology solutions.
• Experience working with platforms such as Appian, Salesforce, ServiceNow, or comparable enterprise application technologies.
• Demonstrated ability to document milestones, manage cross-project dependencies, track action items, and support timely follow-through.
• Experience compiling software licensing, user, utilization, and platform cost information into organized reports and spreadsheets.
• Experience monitoring vendor deliverables and project milestones against established requirements and schedules.
• Working knowledge of software integrations, deployment processes, DevSecOps, cybersecurity requirements, and common IT project terminology.
• Strong communication, analytical, and organizational skills with the ability to coordinate workflows across technical, vendor, and application development teams.
• Experience supporting government, regulated, or similarly complex enterprise technology environments is preferred.

Pay Range

Publishing Pay Range: $70,000.00 - $86,000.00 Annually

Location & Remote

This is a fully remote role and can be performed from an approved location.

About GDH

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company.

• Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services.
• Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.
• Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!

For more detailed information on benefits, please go to GDH's website under the tab for candidates.

Security Clearance & Citizenship

This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Education and Certifications

Relevant education, training, certifications, or equivalent practical experience.

Equal Employment Opportunity Statement

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.