Managed Transportation Specialist

Ruan Transportation Management Systems; Des Moines (IA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Ruan Transportation Management Systems in Des Moines, IA offers a hybrid work schedule combining on-site work at the Ruan Campus downtown Des Moines with remote work. The role follows a Monday–Friday schedule and centers on coordinating and managing shipments for a contracted customer using a core set of transportation providers.

Responsibilities include developing relationships with the customer and carriers, coordinating shipments via established routes, monitoring shipments for safety and

Responsibilities

• Coordinate and manage shipments for a contractual customer using a core group of established transportation providers.
• Coordinate all contractually obligated shipments via predetermined routes to ensure capacity meets customer demand.
• Monitor shipments to ensure safe, timely delivery and compliance with state and federal regulations and company policies.
• Serve as liaison between customer and transportation providers, handling inquiries and resolving shipment issues to ensure on-time pickup and delivery.
• Build relationships with colleagues across operations to leverage capacity and improve service and profitability.
• Pursue carrier relationships to understand equipment, on-board communications, and service areas.
• Create and analyze KPI reporting related to operations efficiency and continuous improvement initiatives.

Job description

This position offers a hybrid work schedule: mix of on site work at Ruan Campus located downtown Des Moines and remote work

Schedule: Monday - Friday

Responsible for the coordination, assignment and management of shipments; primarily, for a specific contractual customer using a core group of established transportation providers.

Responsibilities:

• Develop and manage the business and service relationship with a contractual customer to ensure their specific requirements including service expectations, commodity handling, facility protocol and hours of operations are understood and complied with.
• Manage and coordinate all contractually obligated shipments via an established carrier base using; primarily, a predetermined route guide(s) to ensure adequate capacity to meet customer demands.
• Actively monitor all shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.
• Act as a liaison between customer and transportation providers. Provide outstanding customer service by handling and responding to all customer inquires timely and accurately. Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.
• Establish strong working relationships amongst co-workers and other Ruan operations including Integrated Solutions, transport operations and RDAS to leverage capacity, improve service and maximize profitability. Perform functions and support the activity of other operations as necessary.
• Actively pursue carriers to better understand their capabilities to support our customer's needs including specific equipment type(s), on-board communications, and service area.
• Create, maintain, and/or analyze customer focused KPI reporting process focused on operational efficiencies and continuous improvement initiatives.
• Perform other job-related duties and special projects as required.