Managed Services Technician / MSP Technician

Prudent Technologies and Consulting, Inc.

Houston (TX)

Hybrid

USD 52,000 - 68,000

Full time

11 days ago

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Job summary

Prudent Technologies and Consulting, Inc. is seeking a Managed Services Technician to provide on-site and remote IT support for business clients in the Greater Houston area. The role emphasizes MSP experience and a customer‑focused approach to troubleshooting and service delivery.

You will handle Windows 10/11, Windows Server, Microsoft 365, Active Directory, printers, and managed print services, while installing hardware and software and using remote support tools.

Qualifications

Mandatory MSP (Managed Service Provider) experience.
Proficient with Windows 10/11, Windows Server, and Microsoft 365.
Experience with Active Directory and printers/print management.
Hardware and software installation experience.
Experience delivering onsite and remote IT support with strong customer service.

Responsibilities

Provide onsite and remote IT support for business clients across the Greater Houston area.
Support MSP, managed print, and document management solutions.
Deliver excellent customer service and troubleshoot issues efficiently.
Collaborate with clients to resolve technical problems and optimize IT environments.

Skills

Mandatory MSP experience

Windows 10/11

Windows Server

Microsoft 365 / Office 365

Active Directory

Printers & Managed Print Services

Hardware installation

Software installation

Tools

Remote support tools

Job description

We are seeking a Managed Services Technician with prior Managed Service Provider (MSP) experience to provide onsite and remote IT support for business clients throughout the Greater Houston area. This role supports Managed IT Services, Managed Print Services, and Document Management solutions while delivering exceptional customer service and technical troubleshooting.

Required Skills