Managed Services Relationship Manager

Alegeus; Orlando (FL); Ibrido; USD 67.000 - 114.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work environment

Paid vacation and holidays

Professional development programs

Health and financial packages

Descrizione del lavoro

Alegeus is hiring an Implementation Manager, Managed Services. You will lead complex Employer Solutions implementations, coordinating discovery, configuration, testing, readiness, and transition to ensure a seamless Partner experience.

With 5+ years in related roles and 2+ years in complex cross-functional leadership, you’ll work in a 25% in-office hybrid model across Boston, Orlando, and other hubs. Proficiency in Excel, CRM and project tools is expected.

Competenze

• 5+ years in implementation, onboarding, operations, project management, or related field.
• 2+ years leading complex cross-functional implementations or client-facing programs.
• Experience with employer groups, Partners, third-party admins, health plans, or benefits technology platforms.
• Familiarity with consumer-directed benefits such as HSAs, FSAs, HRAs; COBRA a plus.

Mansioni

• Own the implementation journey from kickoff to go-live with discovery, configuration, testing, readiness and transition activities.
• Build practical project plans, milestones, governance, and communication rhythms for alignment.
• Translate Partner needs across benefits setup, eligibility/files, funding, integrations, reporting and service readiness.
• Lead through challenges, manage dependencies, risks, scope changes, and stakeholder coordination.
• Drive readiness with quality controls for configurations, files, communications, training and handoff.
• Use insights to identify smarter processes and automation opportunities.

Conoscenze

Leadership

Project management

Cross-functional experience

Communication

Analytical thinking

Formazione

PMP

PMBOK

Lean

Six Sigma

Strumenti

Excel

Outlook

Word

PowerPoint

Teams

CRM

Descrizione del lavoro

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today.

Opportunity Happens Here

Implementation Manager, Managed Services

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Implementation Manager, Managed Services, you’ll lead complex Employer Solutions implementations, turning Partner needs into coordinated launch plans that set employers and service teams up for long-term success. Collaborate with dedicated colleagues, embrace a spirit of innovation, and build an enriching career with us.

• Own the implementation journey from kickoff to go-live, bringing together discovery, configuration, testing, readiness, and transition activities to create a confident and seamless Partner experience.
• Bring clarity to complex launches by building practical project plans, milestones, governance, decision-making processes, and communication rhythms that keep Partners and cross-functional teams aligned and accountable.
• Turn Partner needs into action, connecting requirements across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness.
• Lead with confidence when challenges arise, anticipating dependencies, identifying risks early, navigating scope changes, and mobilizing the right stakeholders to remove barriers and keep implementations moving forward.
• Make readiness more than a milestone by driving quality controls that confirm configurations, files, communications, training, documentation, and support processes are prepared for a successful launch and handoff to ongoing managed services.
• Help us continuously raise the bar by using project insights, performance trends, and recurring challenges to identify opportunities for smarter processes, stronger Partner experiences, and meaningful automation.

Essential Skills For Creating a Lasting Impact

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Implementation Manager, Managed Services, these skills are essential for success:

• Abilities: A highly organized, action-oriented leader who can bring structure to complex work, anticipate risks, analyze information, influence without direct authority, and communicate with credibility across executive, technical, operational, Partner, and employer audiences. You build trust, encourage shared accountability, and turn challenges into practical solutions.
• Experience: 5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred, including 2+ years leading complex cross-functional implementations or client-facing programs. Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred. Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration is highly preferred.
• Education: Experience with project management methodologies or credentials such as PMP, PMBOK, Lean, or Six Sigma is a plus. Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Teams, along with project or work-management tools, is expected; experience with implementation, ticketing, CRM, or workflow platforms is a plus.
• Location: 25% in-office hybrid (Boston, MA; Orlando, FL)

Because We Care, We Offer

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

"I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked." - Alegeus employee

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job-related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range

$66,800.00 - $113,700.00