Managed Services Delivery Leader | Customer Success & Ops

FORTÉ; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

Employer-paid life and disability insurance

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Employer-paid employee assistance program

Paid time off

Job summary

FORTÉ is seeking a Managed Services Delivery Manager in San Francisco, California. This critical role involves overseeing customer support processes and managing service health for Tier 1 and Tier 2 accounts.

The ideal candidate will have experience with service development, IT service management, and strong communication skills, particularly with C-level executives. FORTÉ values employee ownership and offers an extensive benefits package, ensuring you achieve personal and professional growth.

Qualifications

• Experience communicating with customer levels including C-level executives.
• Ability to create service presentations and business correspondence.
• Experience developing reporting procedure manuals.

Responsibilities

• Act as the Managed Services operational leader responsible for customer support.
• Serve as a liaison between branch operations and central service desk.
• Support MS sales opportunities to meet revenue and profitability objectives.

Skills

Service development

Service sales methodology

Service management

Building working relationships

Effective communication

Presentation skills

Education

Experience in managed services operation

CRM utilization

IT service management

ITIL based service methodology

Job description

FORTÉ is seeking a Managed Services Delivery Manager in San Francisco, California. This critical role involves overseeing customer support processes and managing service health for Tier 1 and Tier 2 accounts.

The ideal candidate will have experience with service development, IT service management, and strong communication skills, particularly with C-level executives. FORTÉ values employee ownership and offers an extensive benefits package, ensuring you achieve personal and professional growth.