Service Delivery Coordinator

FORTÉ; United States; On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Healthcare, vision & dental coverage

Health Savings Accounts (HSA)

Employer-paid life and disability insurance

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Tuition reimbursement

Employer-paid employee assistance program

Paid time off

Job summary

A leading IT services company in the United States is seeking a Service Delivery Coordinator to manage service issues for customers. You'll be responsible for supporting various services and ensuring effective communication. Ideal candidates understand ITSM concepts, have experience with Audiovisual systems, and may possess a CTS certification. Join a firm that values employee ownership and offers comprehensive benefits and growth opportunities.

Qualifications

• Ability to understand ITSM/ITIL definitions, operations and methodologies.
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
• CTS certification is preferred.

Responsibilities

• Serve as the initial point of contact for service issues reported by customers.
• Support customers as a member of the ProSupport Services team.
• Manage Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management.

Skills

Understanding ITSM/ITIL definitions

Knowledge of Audiovisual equipment

Proficiency in Microsoft Teams Rooms

Experience with Unified Communications

Familiarity with Digital Signage

CTS certification

Job description

This range is provided by FORTÉ. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $30.00/hr

Direct message the job poster from FORTÉ

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity.

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ Customers and will be a member of the ProSupport Services team. This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management. It will support the Service Contracts sold by the branch and MS Practice to achieve our business revenue, gross profit (GP) and profitability objectives.

Requirements to assure success:

• Ability to understand ITSM/ITIL definitions, operations and methodologies.
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
• CTS certification is preferred.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee‑owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer‑paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer‑paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

To receive consideration, an interested person must apply through the FORTÉ career site at https://jobs.dayforcehcm.com/en-US/avisystems/CANDIDATEPORTAL

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology, Analyst, and Customer Service

Industries

• IT Services and IT Consulting, Telecommunications, and Broadcast Media Production and Distribution