Managed IT Services Team Lead

Golden West Telecommunications; Rapid City (SD); Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Golden West Telecommunications seeks a Technology Managed Services Supervisor to lead a team of IT technicians responsible for servers, networks, security, backups, and endpoints while prioritizing uptime and exceptional customer service.

The role drives process improvements, workflow design, and staff development, coordinating audits and project efforts to minimize disruption during deployments and enhance proactive support.

Qualificações

• Bachelor's degree in CS/IT/Engineering.
• 5+ years of related IT/MSP leadership experience.
• Advanced IT certifications preferred, especially Microsoft.
• Valid South Dakota driver''s license with clean driving record.

Responsabilidades

• Leads, oversees and manages daily requirements of the MS team, including organizing, scheduling, and tasking the team to exceed customer expectations.
• Designs and implements workflows and processes to achieve efficient use of personnel resources while maintaining service quality, including AI/ML technologies.
• Prepares and communicates status and performance reports to staff and other management teams.
• Oversees the audit process of customer networks and the resolution of identified issues.

Conhecimentos

MSP knowledge

Leadership

Operations management

Customer service orientation

Project coordination

Formação académica

Bachelor's degree in Computer Science/IT/Engineering

Supervisory experience preferred

Ferramentas

Microsoft Office (Word, PowerPoint, Excel, Visio)

SOC-2 awareness

Descrição da oferta de emprego

Golden West Telecommunications seeks a Technology Managed Services Supervisor to lead a team of IT technicians responsible for servers, networks, security, backups, and endpoints while prioritizing uptime and exceptional customer service.

The role drives process improvements, workflow design, and staff development, coordinating audits and project efforts to minimize disruption during deployments and enhance proactive support.