Managed IT Services Engineer II - Proactive Network & Support

HEARTLAND-BUSINESS-SYSTEMS-LLC; Denver (CO); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company-paid long-term disability insurance

401(k) retirement plan with company contribution

Job summary

HEARTLAND-BUSINESS-SYSTEMS-LLC in Denver seeks an IT support professional to deliver top-tier service across various IT functions. This role entails ticket management, proactive system maintenance, and working directly with clients to ensure smooth operations.

The successful candidate will have over 3 years of experience in a related IT service role, possess excellent customer service skills, and an associate degree in a technology-related field. This position offers a competitive salary between $57,000 to $62,000 and a robust benefits package.

Qualifications

• 3+ years’ experience in IT service role, systems administration.
• Advanced knowledge of Microsoft Windows Operating System.
• Customer service-oriented skillset is essential.

Responsibilities

• Provide IT support for multiple Heartland customers.
• Monitor and respond to tickets based on Managed Services SLA.
• Conduct training for customers and maintain documentation.

Skills

Active Listening

Adaptability

Problem Solving

Time Management

Decision Making

Education

Associate degree in a technology-related field

Tools

Microsoft Windows

Network Printing

Antivirus Software

Cisco networking infrastructure

Job description

HEARTLAND-BUSINESS-SYSTEMS-LLC in Denver seeks an IT support professional to deliver top-tier service across various IT functions. This role entails ticket management, proactive system maintenance, and working directly with clients to ensure smooth operations.

The successful candidate will have over 3 years of experience in a related IT service role, possess excellent customer service skills, and an associate degree in a technology-related field. This position offers a competitive salary between $57,000 to $62,000 and a robust benefits package.