Managed Client Support Specialist

ASK Staffing; Arlington Heights (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

ASK Staffing is hiring for a position that provides essential support for Managed Customers in Arlington Heights, Illinois. The role involves customer call receipt, problem validation, and ticket management to ensure effective communication and issue resolution.

The ideal candidate will manage customer escalations and adhere to SLAs, utilizing basic troubleshooting skills for routers and circuits. Strong communication skills and a commitment to customer satisfaction are essential.

Responsibilities

• Provide first point of contact for customers.
• Verify customer issues and validate problems.
• Regularly update the status of customer tickets.
• Manage and troubleshoot escalations.

Skills

Customer call receipt

Basic troubleshooting routers/circuits

Ticket Management

Problem validation and documentation

Managing escalations

Job description

This position will provide support for Managed Customers.

Qualifications

1) Customer call receipt– first point of contact for Customers for problem recording.
2) Customer verification, problem validation and documentation.
3) Ticket Management.
4) Status customer on a regular basis.
5) Manage escalations.
6) Interface with internal and external Vendor.
7) Adhere to SLAs, processes and tools.
8) Basic trouble shooting routers/circuits.

Skills Inventory: Please review the required and desired skills listed below. If you should decide to go forward in the submittal process, I will need to submit your resume listing your experience level for each skill, as well as the month and year you last used the skill. To expedite the process, please fill in the table below if possible when replying to this email. Otherwise, I will be glad to discuss and gather the information by phone.

interested candidates can reach me at [phone] or xavierk@askstaffing. com

Additional Information

All your information will be kept confidential according to EEO guidelines.

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