Managed Client Support Specialist

ASK Staffing; Arlington Heights (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

ASK Staffing is hiring for a position that provides essential support for Managed Customers in Arlington Heights, Illinois. The role involves customer call receipt, problem validation, and ticket management to ensure effective communication and issue resolution.

The ideal candidate will manage customer escalations and adhere to SLAs, utilizing basic troubleshooting skills for routers and circuits. Strong communication skills and a commitment to customer satisfaction are essential.

Responsibilities

• Provide first point of contact for customers.
• Verify customer issues and validate problems.
• Regularly update the status of customer tickets.
• Manage and troubleshoot escalations.

Skills

Customer call receipt

Basic troubleshooting routers/circuits

Ticket Management

Problem validation and documentation

Managing escalations

Job description

ASK Staffing is hiring for a position that provides essential support for Managed Customers in Arlington Heights, Illinois. The role involves customer call receipt, problem validation, and ticket management to ensure effective communication and issue resolution.

The ideal candidate will manage customer escalations and adhere to SLAs, utilizing basic troubleshooting skills for routers and circuits. Strong communication skills and a commitment to customer satisfaction are essential.