Managed Care Billing Specialist

Journey; Cumming (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Journey is seeking a Billing Specialist to manage billing processes across facilities, ensuring accuracy, compliance, and clear communication with families, payors, and internal teams. You will handle timely submissions and support month-end close.

The role emphasizes attention to detail, ability to work independently, and experience in long-term care billing. Join a mission-centered culture focused on care and compassion and opportunities for growth.

Qualifications

• Previous billing or accounting experience, healthcare or long-term care preferred.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Ability to handle sensitive information professionally and meet deadlines.

Responsibilities

• Process, review, and submit billing for assigned facilities accurately and on schedule.
• Monitor account balances, reimbursements, adjustments, and payment posting.
• Respond to inquiries from families, residents, payors, and facility staff regarding billing statements.
• Collaborate with facility teams to ensure required documentation is complete and accurate.
• Troubleshoot billing discrepancies and resolve issues promptly.
• Maintain compliance with state, federal, and organization regulations.
• Support month-end close processes as needed.

Skills

Attention to detail

Communication skills

Independent work

Numerical accuracy

Tools

Billing software

Job description

At Journey, we are dedicated to changing the world one heart at a time by providing exceptional care and support to the individuals and communities we serve. We are seeking a Billing Specialist to join our team and support our mission through accurate, timely, and compassionate financial processing and communication.

Position Overview

The Billing Specialist is responsible for managing billing processes across assigned facilities, ensuring accuracy, compliance, and efficiency. This includes working closely with facility leadership, families, payors, and internal teams to ensure all billing information is collected, processed, and communicated clearly.

Key Responsibilities

• Process, review, and submit billing for assigned facilities accurately and on schedule
• Monitor account balances, reimbursements, adjustments, and payment posting
• Respond to inquiries from families, residents, payors, and facility staff regarding billing statements and account status
• Collaborate with facility teams to ensure required documentation is complete and accurate
• Troubleshoot billing discrepancies and resolve issues in a timely and professional manner
• Maintain compliance with state, federal, and organization regulations/policies
• Support month-end close processes as needed

What we're looking for

• Previous billing or accounting experience preferred (healthcare or long-term care billing experience is a plus)
• Strong attention to detail and ability to work with numerical data accurately
• Excellent communication and customer service skills
• Ability to work independently, manage multiple deadlines, and handle sensitive information with professionalism
• Comfort using billing software, spreadsheets, and electronic documentation systems

Why Join Journey

• Mission-centered culture focused on care and compassion
• Collaborative environment with supportive leadership
• Opportunities for growth and advancement within a rapidly expanding organization
• A role that directly impacts the experience and support provided to residents and families

Qualifications

Experience

Required

4 years:

long term care / Skilled Nursing Billing

Equal Opportunity Employer
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