Medicare Billing Specialist

Journey; Cumming (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Journey is seeking a Billing Specialist to manage billing across our facilities, ensuring accuracy and timely communication with families and payors.

The role involves collaborating with leadership and staff, supporting month-end close, and ensuring compliance with state, federal, and organizational regulations while handling sensitive information with professionalism.

Qualifications

• Healthcare or long-term care billing experience preferred.
• Strong attention to detail with numerical data.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple deadlines.
• Familiarity with billing software and electronic documentation.

Responsibilities

• Process, review, and submit billing for assigned facilities on schedule.
• Monitor account balances, reimbursements, adjustments, and posting.
• Respond to inquiries from families, residents, payors, and staff about statements.
• Collaborate with facility teams to ensure documentation is complete and accurate.
• Troubleshoot billing discrepancies promptly and professionally.
• Maintain compliance with state, federal, and organizational policies.
• Support month-end close processes as needed.

Skills

Billing experience

Attention to detail

Communication skills

Independence & deadlines

Billing software proficiency

Tools

Spreadsheet software

Electronic documentation systems

Job description

At Journey, we are dedicated to changing the world one heart at a time by providing exceptional care and support to the individuals and communities we serve. We are seeking a Billing Specialist to join our team and support our mission through accurate, timely, and compassionate financial processing and communication.

Position Overview:

The Billing Specialist is responsible for managing billing processes across assigned facilities, ensuring accuracy, compliance, and efficiency. This includes working closely with facility leadership, families, payors, and internal teams to ensure all billing information is collected, processed, and communicated clearly.

Key Responsibilities:

• Process, review, and submit billing for assigned facilities accurately and on schedule
• Monitor account balances, reimbursements, adjustments, and payment posting
• Respond to inquiries from families, residents, payors, and facility staff regarding billing statements and account status
• Collaborate with facility teams to ensure required documentation is complete and accurate
• Troubleshoot billing discrepancies and resolve issues in a timely and professional manner
• Maintain compliance with state, federal, and organization regulations/policies
• Support month-end close processes as needed

What We’re Looking For:

• Previous billing or accounting experience preferred (healthcare or long-term care billing experience is a plus)
• Strong attention to detail and ability to work with numerical data accurately
• Excellent communication and customer service skills
• Ability to work independently, manage multiple deadlines, and handle sensitive information with professionalism
• Comfort using billing software, spreadsheets, and electronic documentation systems

Why Join Journey:

• Mission-centered culture focused on care and compassion
• Collaborative environment with supportive leadership
• Opportunities for growth and advancement within a rapidly expanding organization
• A role that directly impacts the experience and support provided to residents and families

Equal Opportunity Employer
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