Customs Brokerage Coordinator - S2

FedEx Corporation; Romulus (MI); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Training Provided

Remote work option

Job summary

FedEx Logistics seeks a customer service professional to ensure timely release or movement of freight and provide impeccable service. The role involves preparing and submitting documentation to customs, resolving issues, and maintaining partner relationships to meet customer requirements.

You will handle data entry, analyze operational trends, and support post-entry activities while collaborating across departments.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Responsibilities

• Provide high-quality customer service and timely resolution for freight movement.
• Prepare and submit documentation to U.S. Customs and other parties to ensure compliance with laws and regulations.
• Maintain relationships with brokers, service providers and internal staff to exceed service requirements.
• Resolve billing issues and advise on payment terms.
• Enter and verify data in computer systems and access client systems as needed.
• Coordinate post-entry activities and exception resolution for customers.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Independence

Brokerage/Transportation experience

Education

HS Diploma or GED

Tools

MS Office

Outlook

MS Teams

Office equipment

Job description

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo

Provide impeccable customer service.

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Resolve banking and letter of credit problems.

Advise customers on payment terms.

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post entry activity on customer's behalf.

Complete accurate data input or corrections into computer files.

Perform route cause analysis as directed by the Account Administrator.

Coordinate post-entry activities on the customer's behalf.

Manage the entry verification process.

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports.

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services.

Interact with customers, internal staff/departments and management of all levels.

Develop and maintain a strong relationship with customer's front-line personnel.

Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned.

HS Diploma or GED required. 6 months of brokerage or transportation experience and/or customer service experience preferred. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills.

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Paid Training Provided.

Preferred Qualifications

Experience working with MS Office products, Word, Excel, MS Teams, etc. Experience preforming cause analysis, creating trend reports, and writing business correspondence. Knowledge of customs regulations and classifications. This role is variable remote, with some work from home opportunity and some in the office work, dependent on company policy. High speed Internet is required to work from home.

Pay Transparency

Pay: $22.83

Additional Details

Shift: 3pm to 11pm - Monday – Friday. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. Must be within 50 miles of location to be considered.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.