Major Incident Response Lead

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 75,040 - 112,560; Full time

Job summary

Ahold Delhaize USA is seeking a Major Incident Management Analyst responsible for leading the response to major incidents. This role supports communication and coordination between stakeholders and will ensure the swift resolution of incidents.

The position includes a flexible/hybrid schedule with 3 in-person days and 2 remote days. Candidates must have a bachelor's degree, 3+ years of experience, and strong leadership skills. Salary ranges from $75,040 to $112,560.

Qualifications

• 3+ years of experience in a relevant technical or incident management role.
• Strong understanding of IT infrastructure and application operations.
• Proven ability to manage and execute mid to large projects independently.

Responsibilities

• Lead the execution of best-in-class practices for the major incident management response team.
• Manage the rapid response for major incidents across IT teams.
• Oversee the communication lifecycle for major incidents.

Skills

Incident Management

ITIL Standards

Analytical Skills

Leadership

Communication Skills

Education

Bachelor's degree in Computer Science or Business Administration

Job description

Ahold Delhaize USA is seeking a Major Incident Management Analyst responsible for leading the response to major incidents. This role supports communication and coordination between stakeholders and will ensure the swift resolution of incidents.

The position includes a flexible/hybrid schedule with 3 in-person days and 2 remote days. Candidates must have a bachelor's degree, 3+ years of experience, and strong leadership skills. Salary ranges from $75,040 to $112,560.