Major Incident Lead - Tech Service Management

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 86,320 - 129,480; Full time

Benefits offered by this job

Incentive bonus based on company performance

Job summary

Ahold Delhaize USA is seeking a Major Incident Management (MIM) Analyst to lead incident responses efficiently. This position involves overseeing communication and compliance during major incidents while maintaining adherence to best practices.

The successful candidate will need a Bachelor's degree in a relevant field and at least 3 years of experience in incident management. The role offers a flexible/hybrid work schedule with a competitive salary range of $86,320 - $129,480 in Massachusetts.

Qualifications

• 3+ years of experience in a relevant technical or incident management role.
• Proven ability to manage and execute mid to large projects independently.
• Strong understanding of IT infrastructure and application operations.

Responsibilities

• Lead the execution of best-in-class practices for MIM response.
• Ensure quality and compliance of MIM processes.
• Manage rapid responses for major incidents across teams and vendors.

Skills

Analytical skills

Leadership skills

Communication skills

ITIL knowledge

Agile methodologies

Education

Bachelor's degree in Computer Science or related field

Job description

Ahold Delhaize USA is seeking a Major Incident Management (MIM) Analyst to lead incident responses efficiently. This position involves overseeing communication and compliance during major incidents while maintaining adherence to best practices.

The successful candidate will need a Bachelor's degree in a relevant field and at least 3 years of experience in incident management. The role offers a flexible/hybrid work schedule with a competitive salary range of $86,320 - $129,480 in Massachusetts.