Major Account Program Support

Wausau Financial Systems Inc; Atlanta (GA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Volunteer Time Off

Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment

Adoption and Surrogacy Assistance

Tuition Reimbursement

Job summary

Deluxe Corporation seeks a Digital Payments Exchange specialist to manage day-to-day client communications, reporting, and program support for major accounts. You will be the primary contact, collaborating with internal teams to resolve issues and pursue growth opportunities while maintaining accurate campaign documentation.

This role requires strong communication, project management, and experience with SaaS products.

Qualifications

• HS/GED with 4 years' experience or an Associate’s degree with 2 years in client support or account management.
• Project management experience
• Experience with SaaS-based solutions
• Experience using JIRA and Salesforce
• Experience collaborating with development teams and systems
• Strong facilitation and communication skills (written and verbal)
• Excellent presentation skills
• Must be 18 years or older

Responsibilities

• Responsible for client communications and reporting retrieval/distribution for the client program needs.
• Serves as the primary point of contact and SME for day-to-day client needs.
• Supports pursuit and deployment of additional programs or growth opportunities with clients.
• Maintains documentation related to the client campaign.
• Oversees client monthly billing, ensuring invoice accuracy and resolution of issues.

Skills

Client support

Account management

Project management

JIRA

Salesforce

SaaS knowledge

Communication

Presentation skills

Education

High School Diploma

Associate’s degree

Tools

JIRA

Salesforce

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

This Digital Payments Exchange position leads all day-to-day execution and support for major/enterprise and mid-market accounts. The role acts as liaison across multiple internal Digital Payments teams as well as supporting business units to troubleshoot, document and communicate resolution of issues. This role also serves as the primary point of contact for their clients on a daily basis as new production, data, reporting services are requested. Major Account Program Support is also responsible for fostering a positive client-company relationship.

Job Responsibilities:

• Responsible for client communications, reporting retrieval/distribution/communication, analysis and distribution, lead submission as applicable for the client program needs.
• Serves as the primary point of contact and SME for day-to-day client needs.
• Supports pursuit and deployment of additional programs or growth opportunities with clients.
• Maintains documentation related to the client campaign
• Oversees client monthly billing ensuring invoice accuracy, managing issues to resolution.

Basic Qualifications:

• HS/GED and 4 years or Associate’s and 2 years Client support and/or account management experience
• Project management experience

Preferred Qualifications:

• Education: High School / GED
• Experience: 5 years Digital Payments Product/Technical knowledge
• Experience providing client support for SaaS based solutions
• JIRA technology
• Experience using SalesForce
• Experience working with development teams and systems.
• Strong facilitation skills and ability to influence.
• Strong communication skills both written and verbal.
• Presentation skills.

Additional Basic Qualifications:

• Must be 18 years of age or older

Compensation

The compensation range for this position is $25.00 - $28.00 hourly. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off
• Volunteer Time Off
• Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment
• Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].