Client Service Consultant

Deluxe; Lenexa (KS); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Retirement Plan

Employee Stock Purchase Plan

Short-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking a Client Service Consultant in Lenexa, KS. You will oversee the complete order lifecycle for high-value clients, acting as the subject-matter expert on our products and technology.

Collaborate with Sales, Pricing, and Merchandising to tailor solutions to client needs. Responsibilities include processing orders, reorders, and changes; delivering timely updates; and escalating issues as needed.

Qualifications

• High school diploma or GED with relevant training/certifications.
• Experience in customer service or client-facing roles is preferred.
• Ability to consult with clients and address business needs.

Responsibilities

• Manage end-to-end order process for new orders and reorders.
• Serve as SME on product offerings and technology solutions.
• Provide status updates and troubleshoot delivery issues with clients.

Skills

Customer Service

Client Consulting

Education

HS/GED

Tech Certificate

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

• We offer competitive benefits starting on day one, designed to support your life both in and out of work.

• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

The Client Service Consultant is responsible for program management and excellency of order execution for top tier clients. The Consultant primarily responsible for end to end process for new orders, reorders and any change requests. The Consultant provides solution recommendation to the clients acting as SME on product offerings and technology solutions. The Consultant typically manages relationship with one or more high value/high volume clients.

• Responsible for all transactional tasks associated with end to end order process. This includes processing new orders, reorders and ensuring accurate and timely delivery.

• Subject matter expert with highly developed knowledge of promotional product and solutions. Provides consulting to clients to address their needs and ensures that proposed solutions meet client’s expectations and address client’s business needs. Collaborates with Sales, Pricing, Merchandising on non-standard proposals.

• Provides client updates on delivery status and troubleshoots any delivery issues as they arise. Escalates to management as necessary.

Basic Qualifications:

Education and Experience: HS/GED and 4 years or Tech Cert and 2 years

Preferred Qualifications:

Education: HS/GED

Experience: 4 years Customer Service, consulting with clients

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $28.00 - $29.50 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].