Implementation Specialist II

Deluxe Corporation; Northern (KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare

PTO & Holidays

Retirement Plan

Employee Stock Purchase Plan

Disability (Short & Long-Term)

Tuition Reimbursement

Job summary

Deluxe Corporation is seeking an Implementation Specialist II to drive successful deployment of proposed solutions and configurations on client projects. You will manage multiple small projects, tailor base software to client needs, and ensure quality through testing and collaboration with the project team.

Strong communication is essential to report status and resolve issues. Ideal candidates have a IT/CS/Engineering background with relevant software implementation experience, plus familiarity

Qualifications

• Bachelor's degree in IT, Math, CS, Business or Eng with 2 years experience or HS/GED with 6 years experience.
• Experience with Microsoft Office suite and Windows-based operating systems/networks.
• Experience implementing or supporting software solutions.
• 2 years in banking and/or payment processing preferred.
• Treasury Management.
• ECM Workflow.
• OnBase implementation/workflow experience.

Responsibilities

• Implement up to five small projects (every 100 hours or less) simultaneously; assist on larger, multi-resource projects.
• Collaborate with project team to prepare customer or internal systems by customizing base software and entering customer data per CRD and project documents.
• Test systems prior to delivery and during implementation; document defects and resolution approaches; work with team to resolve issues.
• Document, communicate status and help escalate issues internally.

Education

Bachelor's degree in Information Technology, Mathematics, Computer Science, Business or Engineering

Tools

Microsoft Office

OnBase

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

As an Implementation Specialist II you will be responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management.

• Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours. Assist on larger more complex projects that require more than one resource. Delivery Services in the area of expertise and product knowledge.

• Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation.

• Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product. Document defects and resolution approach. Work collaboratively with other team members to resolve issues.

• The document, communicate status and help escape issues internally

Basic Qualifications:

• Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience.

• Experience with Microsoft Office suite and windows-based operating systems/networks.

• Experience implementing or support software solutions.

Preferred Qualifications:

• 2 years in banking and/or payment processing is preferred

• Treasury Management

• ECM Workflow

• OnBase Implementation/Workflow experience

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $65,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].