Maitre'd - Palm Tree Club

Xfinity Live!; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Meals provided

Referral program

Growth opportunities with Live! Hosp.

Job summary

Palm Tree Club in Kansas City, MO is seeking a Maitre'd to lead guest services and reservations with a focus on warm, professional hospitality. The role requires coordinating seating, greeting guests, and maintaining a smooth flow during peak hours.

The position includes clear responsibilities for answering calls, managing reservations, and communicating with management. The team offers health and vision insurance, meals provided, a referral program, and growth opportunities within Live!

Qualifications

• At least 1 year of experience in customer service and/or hosting.
• Must speak fluent English; additional languages preferred.
• Reading and writing abilities are frequently used for reservations and records.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used regularly.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list when needed.
• Welcome guests and guide them to seats; bid goodbye afterward.
• Greet guests in a friendly, upbeat manner to ensure satisfaction.
• Communicate effectively with guests and staff; report issues to management.
• Coordinate seating to ensure fast, courteous service.
• Occasionally buss tables to expedite seating.
• Anticipate needs for scheduled special parties.

Skills

Customer service

Hosting

Communication skills

English fluency

Job description

MO Palm Tree Club
14 E 14th St
Kansas City, MO 64106, USA

Description

Laid-Back Luxury, Vibrant Nightlife & Upscale Coastal Cuisine. Located at the Power & Light District, Palm Tree Club is a chic venue bringing together elevated dining and pleasure with an exciting, captivating, and vibrant ambiance seamlessly merging into one unique experience.

Indulge in an unparalleled culinary and entertainment experience at Palm Tree Club, offering upscale coastal cuisine and vibrant nightlife centered around laid-back luxury. Celebrate the night away at our rooftop lounge and enjoy meticulously curated sounds provided by some of music’s biggest names.

Maitre'd Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.
• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Maitre'd position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Benefits (for full time associates):

• Health Insurance
• Vision Insurance
• Meals provided
• Referral program
• Growth opportunities with Live! Hospitality & Entertainment

The rate of pay for this role is $22 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.