Maître D — Dynamic Hotel Restaurant Lead

Aparium Hotel Group; Detroit (MI); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

The Apparatus Room at The Detroit Foundation Hotel, managed by Aparium, seeks a Maître d’ to lead guest experiences from greeting to seating. You will coordinate reservations, monitor service flow, and maintain high standards with a collaborative team in a historic Detroit venue.

You will work closely with F&B leadership, train new hosts, and ensure flawless guest interactions while handling allergy/dietary considerations and special requests. Equal opportunity employer.

Qualifikationen

• Minimum of one (1) year experience as a Host in either a free-standing or hotel restaurant.
• Experience with taking, making, and executing reservations in a reservation platform.
• Fluency in English both verbally and non-verbally.

Aufgaben

• Uphold and model the company’s principles of People, Place and Character, driving collaboration, intuition and translocal hospitality.
• Assist in all aspects of a guest’s experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper set-up the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Work in an organized and clean fashion by opening the restaurant for business at the prescribed time, assigning seating, following service standards, and maintaining a station chart and cover count
• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
• Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
• Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
• Carry trays, bus, and reset tables with linen, china, glass and silver as needed; complete side work assigned by manager
• Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed
• Communicate effectively with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion
• Receive all large party inquiries for Apparatus Room. Send pre-fixe menus to guests, answer questions and relay restaurant policies, and record all pertinent information in Open Table.
• Work with Apparatus Room General Manager and Executive Chef to execute specialty guest requests, including but not limited to, extensive menu adjustments, severe food allergies or dietary restrictions, and any requests that conflict with current restaurant policies.
• Check voicemail boxes daily for Apparatus Room phone and all office lines in administrative office. Record and respond to new Apparatus Room inquiries, follow up with existing guests, and pass along inquiries for other outlets or departments to the appropriate manager.
• Follow up with guest inquiries to maintain positive communication and relevant updates to existing reservations.
• Maintain an inquiry spreadsheet on the shared drive to track the status of all reservation inquiries, how many leads are converted, and other related metrics.
• Create server sections in an equitable manner prior to daily pre-shift.
• Act as the host lead during each shift, whether working alone or with a second host.
• Train new host team members in alignment with the Apparatus Room service standards.
• Look ahead in Open Table for reservations upcoming that necessitate extra awareness and reach out to guests as needed. Including but not limited to, guests who have indicated severe allergens or dietary restrictions, specific guest requests for pre-ordering food or beverage items, seating preferences, past negative experiences, and requests for items that require special accommodations outside of standard service. Alert Apparatus Room General Manager or Apparatus Room Restaurant Manager to any potential reservations that will require additional follow up from management.
• Maintain standards of cleanliness, guest experience, and relations with the rest of the Apparatus Room staff.
• Monitor progress of the dining room throughout the night to ensure reservations are seated promptly.
• Act with authority and autonomy during instances of negative guest experiences, including but not limited to parties being sat more than 10 minutes past their reservation time, guests expressing complaints at any point during their experience, and guests calling to express complaints from a past experience.
• Alert Apparatus Room General Manager or Apparatus Room Restaurant Manager to any escalated guest complaints.
• Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, In-Room Dining, and Restaurant

Kenntnisse

Host experience

Reservations

MS Office

Tools

OpenTable

Jobbeschreibung

The Apparatus Room at The Detroit Foundation Hotel, managed by Aparium, seeks a Maître d’ to lead guest experiences from greeting to seating. You will coordinate reservations, monitor service flow, and maintain high standards with a collaborative team in a historic Detroit venue.

You will work closely with F&B leadership, train new hosts, and ensure flawless guest interactions while handling allergy/dietary considerations and special requests. Equal opportunity employer.