Banquet Manager — Elevate Events & Guest Experience

Aparium Hotel Group; Detroit (MI); On-site; USD 55,000 - 90,000; Full time

Job summary

Aparium Hotel Group's Detroit Foundation Hotel in Detroit, MI is seeking a Banquet Manager to lead the Banquets Team in executing group and social events, while collaborating with Sales and Catering to deliver exceptional guest experiences.

This role reports to the Director of Operations or Apparatus Room General Manager; it requires hands-on leadership, strong organizational skills, and a commitment to service excellence in a fast-paced hospitality environment.

Qualifications

• Minimum of three (3) years’ experience in a leadership role in Banquets, Catering and/or Events or Food and Beverage Management
• Ability to obtain and/or maintain Alcohol Awareness certification (TiPS) and Food Handlers Certification (ServSafe) within 30-days of hire
• Passion for Events and Guest Services
• Must be proficient in Word, Excel, and other applicable computer systems
• Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
• Thorough understanding of all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Expert knowledge of wines and spirits
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends, and holidays
• Fluency in English both verbally and non-verbally
• Ability to stand and walk for extended periods of time; push, pull, lift up to 50 lbs.
• Must be able to work in extreme temperatures like freezers (-10* F) and kitchens (+110* F), possible for one hour or more

Responsibilities

• Uphold and model the company’s principles of People, Place and Character; and ensure your team also models the way our values drive collaboration, intuition and translocal hospitality
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Banquet associates in order to create an environment that nurtures ideas and develops future talent for succession planning in the Banquet program; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• Ensure timely set-up of all functions and adhere to food and beverage standards and guest requests through active communication with Sales and Catering Department. Responsible for maintaining a strong client relationship and ensuring all requests are communicated to staff.
• Review all banquet event orders to determine appropriate staffing levels, room/station assignments, and décor. Work with Sales team to effectively communicate all requests. Communicate information to the kitchen and other supportive departments prior to and during events.
• Manage inventory, control breakage/loss reduction of china, glass and silver related to banquet services. Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels.
• Assists in other food and beverage departments as needed
• Maintain regular communication with the F+B Management team to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation
• Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback
• Collaborate effectively with all hotel departments including Sales, Culinary, Food & Beverage, and Hotel Operations to provide an exemplary guest experience
• Be respectful in your daily interactions with your managers, direct reports, and peers, exemplifying the utmost level of professionalism and being a pillar within your community
• Be a subject matter expert in Banquet and Events techniques, as well as understanding the history of the cuisine most closely related to the hotel food and beverage concept(s), effectively guiding others in their personal search with a gentle hand, never admonishing their lack of knowledge
• Demonstrates business acumen by ensuring that initiatives align with operational goals and budgets; shows passion to further develop this skillset

Job description

Aparium Hotel Group's Detroit Foundation Hotel in Detroit, MI is seeking a Banquet Manager to lead the Banquets Team in executing group and social events, while collaborating with Sales and Catering to deliver exceptional guest experiences.

This role reports to the Director of Operations or Apparatus Room General Manager; it requires hands-on leadership, strong organizational skills, and a commitment to service excellence in a fast-paced hospitality environment.