Apparatus Room Server Assistant/Food Runner (PT)

Aparium Hotel Group; Detroit (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hotel company in Detroit is seeking a Restaurant Server Assistant/Food Runner. The ideal candidate will have at least 2 years of food and beverage experience, a strong commitment to exceptional service, and the ability to work well without direct supervision. Responsibilities include delivering food and beverages, assisting in various dining functions, and ensuring guest satisfaction. Join a dynamic team dedicated to creating memorable experiences in a historic establishment.

Qualifications

• Minimum of 2 years of experience in food and beverage service.
• Ability to handle guest checks and cash accurately.
• Maintain cleanliness in work area at all times.

Responsibilities

• Deliver exceptional service consistently.
• Assist in food and beverage departments as needed.
• Greet guests promptly and courteously.

Skills

Good reading, writing and oral proficiency in English

Food and beverage experience

Ability to work unsupervised

Education

High school education or equivalent experience

Job description

Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.

The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmers and other edible sundry purveyors to deliver and authentic Detroit experience.

Position Profile

The Restaurant Server Assistant/ Food Runner reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers.

Responsibilities

• Deliver exceptional service consistently
• Follow service guidelines
• Clean, set and re-set tables continuously, assuming responsibility for station, tables, and side duties.
• Be able to thoroughly explain menu items and make recommendations
• Serve water, bread and coffee
• Stack trays properly for efficient unloading for stewarding and ensure proper safety standards at all times.
• Perform set up duties as requested to include side stations, storage areas and food staging area.
• Fold napkins for meal period to maintain an adequate supply.
• Help in all other food and beverage departments when needed
• Answer telephone promptly and properly being polite, courteous, and friendly
• Offer guests an enjoyable, expertly served beverage/dining experience conforming to guidelines of excellence for quality, professionalism, and friendliness
• Anticipate and service of guest’s needs
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Be familiar with the menus, including preparation, ingredients, and description
• Be familiar with the wine list and in wine and beverage service including stemware used
• Complete opening and closing side work as assigned and have all tables set according to standard
• Present menus and explanations for all menu items as well as specials of the day
• Utilize the hotel’s computer system ringing up sales, printing checks, closing checks, and completing closing readings
• Carry trays, bus, and reset tables with linen, china, glass, and silver
• Ascertain a guest’s satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
• Recognize and address potential intoxicated, disruptive, or undesirable guests
• Stock linen, china, silver, and glassware for service
• Ensure all silver equipment is in good condition and polished
• Install buffets and brunch tables as well as set-up of food items and displays
• Maintain and retrieve all food items from the kitchen and attractively and safely transport them to an outlet
• Work closely and communicate with the kitchen associates
• Assist in table side service
• Serve any dishes to guests while explaining the contents and preparation
• Properly clear and crumb tables according
• Offer coffee or tea and serve any requested
• Breakdown any buffets, displays or side stations when needed
• Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
• Recognize regular guests and to greet them by their name
• Make the guest feel comfortable and at ease in his/her room (Room Service)
• Keep accurate control of guest checks, credit vouchers, currency and posting procedures
• Record all guest charges, gratuities, and cash transactions accurately
• Set up orders on trays and tables and transport them to guest floors and rooms.
• Remove trays and tables from guest rooms and corridors
• Handle “Do Not Disturb” rooms (i.e. guest does not answer, or the wrong items were delivered or items that were forgotten)
• Conduct oneself in a professional manner at all times to reflect the hotel high standards
• Maintain a good working relationship with other associates
• Respond properly in any hotel emergency or safety situation
• Move chairs and tables

Requirements

• Good reading, writing and oral proficiency in the English language
• Must have a high school education or equivalent experience
• Minimum of 2 years of food and beverage experience
• Able to work well unsupervised
• Able to work alone without direct supervision
• Demonstrate high degree of drive and determination
• Constantly recommend service and product improvement to better the operation
• Keep the work area clean and tidy at all times
• Attend all required meetings
• Follow proper payroll and uniform procedures
• Properly handle and report associate and guest accidents
• Maintain complete knowledge of and comply with all hotel and departmental polices/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
• Partake in a positive work ethic and surrounding environment

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.