Maitre D' - BOA Steakhouse

BOA Austin; Austin (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

BOA Steakhouse Austin is hiring a Maître D’ to lead our front-of-house team and ensure exceptional hospitality in a high-end setting. You will greet guests, manage reservations, seat guests, supervise hosts and servers, and coordinate dining room operations with the kitchen.

The role emphasizes a warm, professional atmosphere and a culture of excellence, with focus on guest satisfaction and smooth service flow.

Qualifications

• 2 years of experience in a high-end, high-volume restaurant.
• Authentic hospitality mindset and guest-service focus.
• Ability to multi-task and work under pressure.
• Strong communication with guests and team members.
• Proficiency with OpenTable and POS systems.
• Flexible days, nights and weekends availability.
• Must have Food Handler Card and Alcohol Awareness Training at hire.
• Able to stand for long periods and lift up to 25 lbs.
• Must be 18 years or older.

Responsibilities

• Greet guests and manage seating and reservations.
• Supervise front-of-house staff including hosts and servers.
• Coordinate dining room operations and communicate with kitchen.
• Resolve guest issues promptly and professionally.
• Maintain ambience and service standards.

Skills

Hospitality

Communication

Multitasking

Teamwork

Customer service

Tools

OpenTable

POS systems

Job description

Description

BOA Steakhouse in Autin is now hiring a Maître D’ to join our team!

BOA Steakhouse offers an unforgettable experience in the world of American steakhouse cuisine, based in Southern California and part of Innovative Dining Group's collection of trendy and exciting restaurants including Sushi Roku and Katana Robata & Sushi Bar. This innovative Steakhouse concept brings together a blend of inventive traditional dishes, a vibrant atmosphere, and an array of custom cocktails. With a commitment to providing unmatched hospitality, BOA Steakhouse has quickly become a go-to destination for tastemakers from around the world. Get ready to embark on a culinary journey like no other at BOA Steakhouse Austin.

What You’ll Do:

As the lead member of the front-of-house service team, the Maître D’ manages the dining room staff, greets customers and ensures the highest possible standards of service. Further responsibilities include setting the ambience and atmosphere of the restaurant. The Maître D’ creates a positive work environment for our employees through friendly, caring and professional communication, making sure to pass down a culture of excellence.

Your Key Responsibilities:

Guest Relations and Seating

• Welcoming guests as they arrive and setting a friendly tone.
• Managing reservations and organizing the seating flow.
• Remembering regular guests, their names, and their special preferences.
• Handling VIP requests and special seating needs.

Staff Supervision

• Overseeing and directing hosts, waiters, and back waiters.
• Training team members on customer service standards.
• Communicating daily specials and menu updates to the service staff.

Dining Room Operations

• Maintaining the ambiance of the room, including lighting, music, and temperature.
• Acting as a link between the dining room and the kitchen.
• Solving guest complaints or problems quickly and politely.

Requirements

What we are looking for:

• 2 years previous and relevant experience in a high-end, high-volume restaurant
• Possess an authentic sense of hospitality
• Ability to multi-task and work efficiently under pressure
• Strong communication skills, both with guests and teammates
• Proficient in Open Table and restaurant POS Systems
• A positive, upbeat attitude with a strong work ethic
• Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
• A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
• Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
• Must be 18 years or older

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.