Guest Experience Lead - Steakhouse

Innovative Dining Group; Austin (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

BOA Steakhouse in Austin is seeking a Lead Host to deliver a welcoming first impression and manage reservations with efficiency. You will greet guests, explain our concept, and seat parties while coordinating with servers to ensure smooth service.

The role requires 2 years at a high-end restaurant, strong communication, and flexibility to work days, nights, and weekends. Key duties include maintaining host stand, managing wait times, and upholding exceptional hospitality.

Qualifications

• 2 years of experience in a high-end, high-volume restaurant.
• Ability to multi-task and work efficiently under pressure.
• Strong communication skills with guests and teammates.
• A positive, upbeat attitude with a strong work ethic.
• Flexible availability to work days, nights, weekends.
• A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire).
• Ability to stand for long periods, lift up to 25 lbs, and manage a physically demanding role.
• Must be 18 years or older.

Responsibilities

• Warmly and graciously greet all guests upon arrival and explain our restaurant concept
• Seat parties based on guest preferences and balance customer flow in server sections
• Upon seating, offer guests a menu and inform them of their server's name
• When immediate seating is limited, record guest names and the number of people in the party
• Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
• Accommodate special seating requests for guests whenever possible
• Maintain the cleanliness and organization of the host stand
• Inspect table for proper presentation and completeness
• Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
• Create a welcoming environment for guests by greeting them, thanking them, and saying "good-bye"
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Skills

Customer service

Communication

Multitasking

Flexible schedule

Food Handler Card

Alcohol Awareness

Physical stamina

Job description

BOA Steakhouse in Austin is seeking a Lead Host to deliver a welcoming first impression and manage reservations with efficiency. You will greet guests, explain our concept, and seat parties while coordinating with servers to ensure smooth service.

The role requires 2 years at a high-end restaurant, strong communication, and flexibility to work days, nights, and weekends. Key duties include maintaining host stand, managing wait times, and upholding exceptional hospitality.