Maintenance Technician - Student Housing

University Partners

Pennsylvania

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

University Partners is seeking a Maintenance Technician to perform a variety of tasks including completing work orders and maintaining clean common areas. You will interact with residents, guests, employees and contractors, ensuring timely service and safe, well-kept premises.

Daily duties include reviewing assignments with the Maintenance Supervisor, maintaining logs, and upholding safety standards across the community.

Qualifications

Strong knowledge of electrical, plumbing, HVAC and basic construction.
Good customer service and communication skills.
Must have own tools and ability to lift heavy loads.

Responsibilities

Provide excellent service to residents, guests, employees and contractors.
Complete routine service requests within 24 hours under supervision of Maintenance Supervisor.
Ensure the clean condition of the community at all times.
Maintain the maintenance shop according to policy.
Report maintenance issues to Maintenance Supervisor and Community Manager for review.
Assist in other tasks as directed by the Maintenance Supervisor.
Spot-clean model and vacant units on a daily basis.
Meet with Maintenance Supervisor daily to review work orders and assignments.

Skills

Electrical knowledge

Plumbing knowledge

HVAC knowledge

Basic construction

Customer service

Time management

Communication

Teamwork

Reading and writing

Education

High school diploma or GED

Tools

Own tools

Job description

JOBPURPOSE:

Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:

willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

Providingexcellentservicetoresidents,guests,employeesandcontractors.
Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
Ensuringthecleanconditionofthecommunityatalltimes.
Maintainingthemaintenanceshopaccordingtopolicy.
ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues.
Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.
Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR.
On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code.
Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
1. Car Checks
2. BreezewayInspections
3. SafetyandTripHazardInspections
Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control.

Quarterly/Ongoing

Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies.
Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule.
UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

Workingknowledgeofelectric,plumbing,HVACandbasicconstruction.
Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
Abilitytoapplycommonsenseunderstandingto carryoutinstructionsfurnishedinwritten,oral, or diagram form.
Professionaldemeanorresultingfrompreviousmaintenanceexperience
Excellentcustomerserviceskills
Goodcommunicationandlisteningskills
Abletobeaneffectiveteamplayerandinteractwellwithothers
Organizedanddetail-oriented
Patient,even-temperedandworkswellunderpressure
Effectivetimemanagementskills
Abletomaintainconfidentiality
Abletofollowdirectionsfromasupervisor
Abletounderstandandfollowpostedworkrulesandprocedures
Abletoacceptconstructivecriticism
Musthaveowntools
Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
Abletoworkweekendsorovertimeasjobrequires
Abletobeoncallweekendsandafterhours

Education and Experience :

Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

CertifiedHVACasrequired.
Validdriver’slicenseandproofofinsurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (Thesearethequantitativeandqualitativemeasures that this role will be evaluated and held accountable for).

Cooperation,Influence,Teamwork&BusinessRelationships–25%

Collaboration&Teamwork–20%
Cooperation–20%
CustomerService–20%
Influence–20%
Internal/ExternalRelationships–20%

DecisionMaking/Initiative–25%

Analytical&ProblemSolving–16.67%
- Decisive–16.67%
- PracticalJudgment–16.67%
  - Action-Oriented–16.67%
  - Confidence&RiskTaking–16.67%
  - Effort&SelfDevelopment –16.67%

JobKnowledgeand/orJobSpecificSkills–25%

JobKnowledge–16.67%
Reporting–16.67%
- Multi-Tasking–16.67%
  - WorkQuality–16.67%
  - WorkQuantity–16.67%
    - Creativity&Productivity–16.67%

Professional/Technical/CommunicationSkills–25%

Ethics&Values–14.29%
Integrity–14.29%
- Perseverance&Determination–14.29%
  - Reliability&Punctuality–14.29%
  - TimeManagement–14.29%
  - Approachability&Composure–14.29%
  - Verbal&WrittenCommunication–14.29%

Working environment and physical demands:

X Office environment X Outdoors environment

X Mechanical facility X Changing weather conditions

X Toxic or caustic chemicals X Odors or fumes

X Electrical current X Loud machine/Equipment noise

X Above ground level X Confining spaces

PhysicalDemands** : **

Over2/3Time

Between1/3and2/3

Under1/3

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