Full - Time Leasing Consultant

University Partners; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Leasing Consultant to enhance community engagement and drive leasing success. In this pivotal role, you will be the face of the community, responsible for marketing to prospective residents and ensuring exceptional service to current tenants. Your responsibilities will include managing lease processes, conducting marketing efforts, and maintaining a welcoming environment. With a focus on customer service and sales, this position offers the chance to thrive in a competitive marketplace while developing your skills in a supportive team atmosphere. Join a vibrant community and make a significant impact in the rental market.

Qualifications

• Professional demeanor with sales and customer service experience.
• Ability to communicate effectively and positively with prospects.
• Organized, detail-oriented, and able to manage multiple tasks.

Responsibilities

• Provide excellent service to residents and prospects.
• Effectively lease apartments and manage lease renewals.
• Conduct outside marketing and maintain leasing office appearance.

Skills

Customer Service

Sales Skills

Negotiation Skills

Communication Skills

Time Management

Organizational Skills

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Entrata

Job description

1 week ago Be among the first 25 applicants

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community
• Effectively lease apartments in accordance with occupancy goals
• Follow Fair Housing Standards in all dealings with prospects and residents
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
• Conduct the application review for each lease including credit and income verifications and background checks
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures
• Ensure the condition of leased apartments prior to move-in, including a final inspection
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents
• Complete all tasks necessary to successfully operate the leasing office

Specific Responsibilities:

Daily/Weekly:

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit
• Answer all phone calls, emails, and voicemails that come in throughout the day
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed
• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification
• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems
• Renewals: complete renewal effort tasks as necessary

Monthly/On-Going:

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager
• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents

Qualifications:

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel
• Excellent customer service, sales, and negotiation skills
• Good communication and listening skills
• Able to speak effectively before groups of customers or employees of organization
• Able to read and understand lease documents
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
• Able to write routine reports and correspondence
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Able to work weekends or overtime as job requires

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

• Knowledgeable in Microsoft Word and Excel
• Knowledge in Entrata preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:

Cooperation, Influence, Teamwork & Business Relationships – 25%

Collaboration & Teamwork – 20%

Cooperation – 20%

Customer Service – 20%

Influence – 20%

Internal/External Relationships – 20%

Decision Making/Initiative – 25%

Analytical & Problem Solving – 16.67%

Decisive – 16.67%

Practical Judgment – 16.67%

Action-Oriented – 16.67%

Confidence & Risk Taking – 16.67%

Effort & Self Development – 16.67%

Job Knowledge and/or Job Specific Skills – 25%

Job Knowledge – 16.67%

Multi-Tasking – 16.67%

Reporting – 16.67%

Work Quality – 16.67%

Work Quantity – 16.67%

Creativity & Productivity – 16.67%

Professional/Technical/Communication Skills – 25%

Ethics & Values – 14.29%

Integrity – 14.29%

Perseverance & Determination – 14.29%

Reliability & Punctuality – 14.29%

Time Management – 14.29%

Approachability & Composure – 14.29%

Verbal & Written Communication – 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

X Office environment X Outdoors environment

_ Mechanical facility X Changing weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_ Electrical current _ Loud machine/Equipment noise

_ Above ground level _ Confining spaces

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

Sitting

X

Standing

X

Climb or balance

X

Lifting under 10 lbs.

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear X

Travel Outside the area

X

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilities? No