Maintenance Technician - Student Housing

University Partners; Lawrence (KS); On-site; USD 40,000 - 64,000; Full time

Job summary

University Partners is seeking Maintenance Technicians to perform a range of maintenance duties, complete service requests promptly, and uphold a clean, safe community environment. You will coordinate with the Maintenance Supervisor and Community Manager, ensuring quality workmanship and positive resident relations.

Responsibilities include daily shop maintenance, on-call coverage as needed, and adherence to safety and policy guidelines while supporting other tasks as assigned by leadership.

Qualifications

• High school diploma or GED required or equivalent.
• General maintenance knowledge across electrical, HVAC, plumbing and basic construction.
• Ability to read and comprehend simple instructions and write simple correspondence.
• Excellent customer service and communication skills.
• Willingness to learn, take direction, and work as part of a team.

Responsibilities

• Provide excellent service to residents, guests, employees, and contractors.
• Complete routine service requests within 24 hours under supervision.
• Keep community clean and maintain shop per policy.
• Report issues to Maintenance Supervisor and Community Manager.
• Assist with other tasks as directed by supervisor.
• Spot-clean model and vacant units daily.

Skills

Customer service

Communication

Time management

Teamwork

Reading/writing

Safety awareness

Problem solving

Education

High school diploma or GED

Tools

HVAC

Electrical systems

Plumbing

Basic construction

Job description

JOBPURPOSE:

Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES: willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidents,guests,employeesandcontractors.
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
• Ensuringthecleanconditionofthecommunityatalltimes.
• Maintainingthemaintenanceshopaccordingtopolicy.
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
• Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
• Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
• Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues.
• Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
  1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
  2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
  3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.

• Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR.
• On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
• BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code.
• Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
• Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

• ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
  1. Car Checks
  2. BreezewayInspections
  3. SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control.

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
• Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies.
• Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule.
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

• Workingknowledgeofelectric,plumbing,HVACandbasicconstruction.
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
• Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form.
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patient,even-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobe“oncall”weekendsandafterhours

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

• CertifiedHVACasrequired.
• Validdriver’slicenseandproofofinsurance.

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (Thesearethequantitativeandqualitative measures that this role will be evaluated and held accountable for).

Cooperation,Influence,Teamwork&BusinessRelationships–25%

• Collaboration&Teamwork–20%
• Cooperation–20%
• CustomerService–20%
• Influence–20%
• Internal/ExternalRelationships–20%

DecisionMaking/Initiative–25%

• Analytical&ProblemSolving–16.67%
  • Decisive–16.67%
  • PracticalJudgment–16.67%
    • Action-Oriented–16.67%
    • Confidence&RiskTaking–16.67%
    • Effort&SelfDevelopment –16.67%

JobKnowledgeand/orJobSpecificSkills–25%

• JobKnowledge–16.67%
• Reporting–16.67%
  • Multi-Tasking–16.67%
    • WorkQuality–16.67%
    • WorkQuantity–16.67%
      • Creativity&Productivity–16.67%

Professional/Technical/CommunicationSkills–25%

• Ethics&Values–14.29%
• Integrity–14.29%
  • Perseverance&Determination–14.29%
    • Reliability&Punctuality–14.29%
    • TimeManagement–14.29%
    • Approachability&Composure–14.29%
    • Verbal&WrittenCommunication–14.29%

Working environment and physical demands:

XOffice environment X Outdoors environment

X Mechanical facility X Changing weather conditions

X Toxic or caustic chemicals X Odors or fumes

X Electrical current X Loud machine/Equipment noise

X Above ground level X Confining spaces

X PhysicalDemands :

Over2/3Time Between1/3and2/3 Under1/3

Walking X

Sitting X

Standing X

Climborbalance X

Liftingunder10lbs. X

Liftingover10lbs. X

Reachwithhands&arms X

Stoop,kneel,crouchorcrawl X

Talk or hear X

TravelOutsidethearea X