Maintenance Technician

KETTLER; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) retirement plan with company 1:

Job summary

KETTLER is seeking a Maintenance Technician to perform general maintenance and repairs in apartments and buildings, addressing resident service requests with urgency and professionalism.

The role involves HVAC, electrical, plumbing, and appliance repair duties, preventive maintenance, and turnover work to ready units for market release. Strong customer service and reliable transportation are required.

Qualifications

• 1 year of apartment/hotel or facilities maintenance experience.
• HVAC, appliance, electrical and plumbing repair knowledge.
• Must have a valid driver2s license and live within 30 minutes of the property.
• Excellent customer service with timely and accurate responses.
• Be on-call for after-hours emergencies, nights and weekends on a rotation.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to maintenance requests for HVAC, electrical, plumbing, and appliance repair; troubleshoot and repair or escalate as needed.
• Participate in all maintenance projects.
• Prepare vacant units for market readiness through turnover repairs.
• Perform preventive maintenance on all systems at the property.
• Perform general repairs of property grounds, apartments, and building exteriors.
• Provide courteous, responsive service to residents and document work orders promptly.
• Other duties as assigned.

Skills

Customer service

English communication

Computer literacy

On-call readiness

Education

EPA/CFC Type I & II Certification (preferred)

Job description

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation: $24/hour.

We offer a robustBenefits Packageincluding, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver's License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour's emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.