Maintenance Technician

Haverkamp Properties, Inc.; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Haverkamp Properties, Inc. in Cedar Rapids seeks a dedicated team member to support our property services, completing resident work orders promptly and maintaining curb appeal and common areas for a positive resident experience.

You’ll work with maintenance and office staff to deliver 5‑star customer service, communicate clearly, and uphold EOS-driven processes, guided by values of integrity, hard work, accountability and results.

Responsibilities

• Complete resident requested work orders in a timely manner
• Work as a member of a team that takes pride it is property’s curb appeal and common area conditions
• Efficiently prepare or make ready vacant units so that the new resident has a positive experience
• Provide 5-star customer service
• Effectively communicate
• Lead Generation
• Lead Conversion
• Customer Fulfillment (The part where our maintenance teams excel!)

Skills

Service

Hard Work

Accountability

Results-Driven

Integrity

Job description

Description

Haverkamp Properties is a 30‑year‑old family business and our purpose is “Create Communities Where You Love to LIVE” and to maximize property values.

We are all working together towards our 10‑Year Target of seventeen thousand six hundred units under management.

You will love it here if you embrace our Core Values:

• Service– we focus on serving both internally and externally
• Hard Work– we go above and beyond and don’t hide from the hard things
• Accountability– we take action and are responsible to follow through
• Results-Driven– we keep score, and we like to win
• Integrity– we value the highest standards of moral and ethical character

You’ll love coming to work every day if you get, want, and have the capacity to do the following:

• Complete resident requested work orders in a timely manner
• Work as a member of a team that takes pride it is property’s curb appeal and common area conditions
• Efficiently prepare or make ready vacant units so that the new resident has a positive experience
• Provide 5-star customer service
• Effectively communicate

You’ll have success here if you value clear processes and do the following things:

• Lead Generation
• Lead Conversion
• Customer Fulfillment (The part where our maintenance teams excel!)

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable for hitting the following critical goals:

• Help the team to achieve and maintain an occupancy of greater than 95%
• Complete greater than 75% of all work orders within 48 hours
• Prepare vacant units for occupancy in 7 days or less

Our company runs purely on EOS. That means as a member of this team, you will have a leader who:

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one‑on‑one with you quarterly or more, if needed
• Rewards and recognizes your performance