Maintenance Technician

KETTLER; Bethesda (MD); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) with company match

Job summary

KETTLER is seeking a Maintenance Technician to perform general maintenance, repairs in apartments and buildings, and respond to resident service requests. The role reports to the Maintenance Manager and requires hands-on skills across HVAC, electrical, plumbing, and appliance systems.

Responsibilities include turning over vacant units, preventive maintenance, and handling after-hours emergencies as part of a rotation. Strong customer service and communication are essential.

Qualifications

• 1 year of apartment, hotel, or facilities maintenance experience.
• EPA/CFC Type I & II certifications preferred - must obtain within 90 days from date of hire.
• Must have valid driver's license and live within 30 minutes of the property.
• Excellent customer service focus and timely responses to residents.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to maintenance requests in HVAC, electrical, plumbing and appliance repair; troubleshoot and repair or escalate as needed.
• Participate in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs and improvements.
• Perform preventive maintenance on all systems at the property.
• Repair general property grounds, apartments, and building exteriors.
• Demonstrate strong customer service by treating residents with respect and addressing questions and complaints promptly.
• Other duties as assigned.

Skills

Customer service

HVAC knowledge

Electrical repair

Plumbing repair

General maintenance

On-call readiness

Good communication

Physical stamina

Ladder safety

Education

EPA/CFC Type I & II certification

Tools

Computer

Job description

Job Summary

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation

$25 an hour.

Benefits

We offer a robustBenefits Packageincluding, but not li"mited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver's License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hours emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.