Maintenance Assistant

KETTLER; Ashburn (VA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

401(k) retirement plan with company 0%

Zusammenfassung

KETTLER is seeking a Maintenance Assistant in Ashburn, VA to support the Maintenance Manager with repairs in apartments and buildings and to respond to resident service requests.

The role requires basic repair knowledge, a valid driver’s license, and strong customer-service skills. The position includes on-call responsibilities and a comprehensive benefits package.

Qualifikationen

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
• Some basic knowledge of appliance, electrical, and plumbing repair.
• Valid Driver's License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must carry a cell phone as required for on-call maintenance.

Aufgaben

• Handle multiple residential service requests daily.
• Respond to maintenance requests in HVAC, electrical, plumbing, and appliance repair; troubleshoot and repair or escalate.
• Participate in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs and improvements.
• Preventive maintenance on all systems at the property.
• Perform general repairs of property grounds, apartments, and building exteriors.
• Provide excellent customer service, addressing questions and complaints with urgency.
• Other duties as assigned.

Kenntnisse

Customer service

Verbal & written communication

On-call readiness

Tools

EPA/CFC Type I & II certifications

Basic repair tools

Computer skills

Jobbeschreibung

The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation: $22.00/hour.

We offer a robustBenefits Packageincluding, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
• Some basic knowledge of appliance, electrical, and plumbing repair.
• Valid Driver's License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hours' emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.