Lead Maintenance Technician

KETTLER; Alexandria (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

Life Insurance

Prescription coverage

HSA or FSA

Job summary

KETTLER in Alexandria, VA is seeking a Maintenance Technician to perform general maintenance and repairs in apartments and buildings, responding to resident service requests with professionalism and urgency.

The role requires handling HVAC, electrical, plumbing, and appliance issues, with on-call shifts including nights and weekends. A valid driver’s license and ability to lift 60 lbs are needed, with bilingual English/Spanish helpful.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to resident maintenance requests across HVAC, electrical, plumbing and appliance repairs; troubleshoot and repair or escalate as needed.
• Participate in maintenance projects.
• Prepare vacant units for market readiness through turnover repairs and improvements.
• Perform preventive maintenance on all property systems.

Job description

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation: $26.00/hour.

We offer a robustBenefits Packageincluding, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English and Spanish communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.