Maintenance Technician

Insight Global; Belding (MI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare insurance

Paid leave

Job summary

Insight Global is seeking a Field Service Technician to provide installation, commissioning, maintenance, troubleshooting, and technical support for custom industrial equipment at customer facilities. This individual will serve as a key point of contact for customers, ensuring equipment operates efficiently and resolving mechanical, electrical, and operational issues in the field.

The ideal candidate is mechanically inclined, customer-focused, and comfortable traveling extensively to support

Qualifications

• 3+ years of experience troubleshooting and servicing industrial equipment, machinery, or automation systems.
• Experience reading mechanical drawings, wiring diagrams, and technical documentation.
• Experience using PLC systems (Allen Bradley, PanelView, or similar).
• Strong mechanical aptitude with the ability to diagnose equipment failures.
• Working knowledge of industrial electrical systems, motors, sensors, and controls.
• Ability to travel extensively (40-50% travel).
• Strong customer service and communication skills.
• Valid driver's license and ability to travel to customer sites.

Responsibilities

• Install, commission, and support custom industrial machinery at customer sites.
• Troubleshoot and resolve mechanical, electrical, pneumatic, and operational equipment issues.
• Respond to customer requests and provide technical support both on-site and remotely.
• Lead startup activities, testing, and commissioning of newly installed equipment.
• Coordinate and oversee equipment installation activities and third-party installation crews.
• Assist with machine layout and direct the installation sequence of mechanical components.
• Coordinate electrical connections, wiring, and system integration activities.
• Work closely with engineering teams to diagnose and resolve design or performance issues.
• Document service activities and create detailed service reports for customers and management.
• Maintain service records, procedures, and technical documentation.
• Provide after-hours support when customer issues arise.
• Support spare parts identification, sales, and replacement recommendations.
• Obtain and coordinate installation quotations as needed.
• Ensure customer satisfaction through professional communication and proactive problem-solving.

Skills

Troubleshooting & servicing

PLC systems (Allen-Bradley)

Mechanical aptitude

Reading drawings & diagrams

Industrial electrical systems

Travel readiness

Customer service

Job description

• 3+ years of experience troubleshooting and servicing industrial equipment, machinery, or automation systems.
• Experience using PLC system (Allen Bradley, PanelView, or similar)
• Strong mechanical aptitude with the ability to diagnose equipment failures.
• Experience reading mechanical drawings, wiring diagrams, and technical documentation.
• Working knowledge of industrial electrical systems, motors, sensors, and controls.
• Ability to travel extensively (40-50% travel).
• Strong customer service and communication skills.
• Valid driver's license and ability to travel to customer sites.

Nice to Have Skills & Experience

• Industrial electrical systems (480V, motors, VFDs)
• Pneumatic and hydraulic systems
• Mechanical assembly and alignment
• Machine commissioning and startup support
• Customer-facing technical support experience

Job Description

We are seeking a Field Service Technician to provide installation, commissioning, maintenance, troubleshooting, and technical support for custom industrial equipment at customer facilities. This individual will serve as a key point of contact for customers, ensuring equipment operates efficiently and resolving mechanical, electrical, and operational issues in the field.

The ideal candidate is mechanically inclined, customer-focused, and comfortable traveling extensively to support equipment installations and service projects throughout North America.

Key Responsibilities

Install, commission, and support custom industrial machinery at customer sites.

Troubleshoot and resolve mechanical, electrical, pneumatic, and operational equipment issues.

Respond to customer requests and provide technical support both on-site and remotely.

Lead startup activities, testing, and commissioning of newly installed equipment.

Coordinate and oversee equipment installation activities and third-party installation crews.

Assist with machine layout and direct the installation sequence of mechanical components.

Coordinate electrical connections, wiring, and system integration activities.

Work closely with engineering teams to diagnose and resolve design or performance issues.

Document service activities and create detailed service reports for customers and management.

Maintain service records, procedures, and technical documentation.

Provide after-hours support when customer issues arise.

Support spare parts identification, sales, and replacement recommendations.

Obtain and coordinate installation quotations as needed.

Ensure customer satisfaction through professional communication and proactive problem-solving.

Compensation

$70,000- $85,000 per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

• Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.