Maintenance Supervisor

The NRP Group; Cuyahoga Falls (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

The NRP Group seeks a Maintenance Supervisor for Brookside Residences in Cuyahoga Falls. Candidates will manage maintenance services, ensure customer satisfaction, and foster a supportive team environment. This role requires strong leadership skills, a focus on safety, and the ability to manage multiple tasks efficiently.

Benefits

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding leave

Short & long term disability

Medical / Dental / Vision / Life Insurance

401(k) Match

Training, certification, & growth opportunities

Employee referral & recognition programs

Qualifications

• Strong customer service skills required.
• Experience in maintenance management preferred.
• Ability to effectively train and mentor team members.

Responsibilities

• Oversee all aspects of maintenance and ensure customer satisfaction.
• Schedule and perform preventative maintenance and inspections.
• Train and develop team members to ensure efficiency and safety.

Skills

Customer Service

Leadership

Preventative Maintenance

Safety Procedures

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including :

Commission and bonus opportunities

Paid vacation and sick leave

11 Paid holidays

Paid maternity & parental bonding leave

Short & long term disability

Medical / Dental / Vision / Life Insurance

401(k) Match

Training, certification, & growth opportunities

Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit .

Come join the NRP Team as a Maintenance Supervisor at our property, Brookside Residences, in Cuyahoga Falls, OH!

Essential Functions Statement(s) :

Maintenance Services

• Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Complete all service requests and apartment turnovers in line with NRP policy and procedure
• Supervise use of property golf carts and all other major tools and equipment when applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document monthly safety meetings including procedures, training, safety equipment,
• MSDA and use of equipment
• Perform other duties as required

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment : hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations

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Maintenance Supervisor • Cuyahoga Falls, OH