Maintenance Supervisor

ZipRecruiter; Akron (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in property management seeks a Maintenance Supervisor to oversee maintenance operations in a community setting. The role involves scheduling and delegating repairs across various trades, ensuring compliance with safety standards, and providing exceptional customer service. Ideal candidates will possess strong maintenance skills, relevant certifications, and experience in management to enhance community living conditions.

Qualifications

• Ability to obtain CPO certification.
• Current EPA Universal Certification highly valued.
• Management experience of 1-3 years preferred.

Responsibilities

• Prioritize, complete, and delegate maintenance work across various tasks.
• Manage on-call maintenance and maintenance work orders.
• Conduct inspections and oversee work performed by employees and vendors.

Skills

Advanced maintenance skills

Project management skills

Negotiation

Communication

Attention to detail

Education

High school diploma or equivalent

CPO certification (preferred)

Current EPA Universal Certification

Job description

Job Title: Maintenance Supervisor

Reports To: Regional Maintenance Manager

FLSA Status: Exempt

Summary

The Maintenance Supervisor (MS) performs corrective and preventive maintenance duties, including special projects, to maintain and enhance the community. Responsibilities cover HVAC, plumbing, electrical, carpentry, janitorial, grounds, and other maintenance tasks. The MS may work alone or with others in a large community setting. Metropolitan Holdings is committed to exceptional customer service, which involves interactions with guests and co-workers. Employees are expected to exercise judgment guided by customer service principles.

Job Duties

1. Prioritize, complete, and delegate maintenance work and service requests, including grounds, cleaning, carpentry, plumbing, painting, electrical, HVAC, masonry, and general maintenance, complying with company standards and applicable codes.
2. Schedule and provide on-call maintenance during evenings, weekends, and holidays.
3. Track the status of all work orders.
4. Manage and execute Make-Ready/Turn processes.
5. Complete move-out checklists, assign charges, and forward documentation.
6. Inspect and oversee work performed by employees and vendors/contractors to ensure quality and compliance.
7. Purchase supplies within budget and company policies.
8. Assist in preparing and managing the operating budget and monthly variance reports.
9. Inspect apartment sites for repairs and maintenance needs, providing reports to management.
10. Participate in staff selection, interviews, and training.
11. Conduct annual reviews and develop goals and personal development plans for staff.
12. Perform additional duties as community size and needs dictate.

Performance Objectives

• Timely and quality service request resolution
• Efficient unit turnarounds
• Positive customer service feedback
• Maintaining curb appeal
• Completion of special projects
• Adherence to budget

Knowledge, Skills, Education, and Experience

• High school diploma or equivalent; additional training preferred
• Ability to obtain CPO certification
• Current EPA Universal Certification
• Advanced maintenance skills in painting, carpentry, electrical, HVAC
• Project management and organizational skills
• Negotiation and conflict resolution abilities
• Knowledge of OSHA regulations and SDS documentation
• Attention to detail and safety procedures regarding hazmat, eye protection, lockout/tagout, machinery, and first aid
• Management experience (1-3 years)
• Availability for overtime and emergency calls
• Effective verbal and written communication skills
• Valid driver’s license and reliable transportation

Work Environment

The MS works on-site at an apartment community, interacting with customers, guests, and vendors. Work hours typically range from 7 am to 7 pm, with possible weekends and overtime based on community needs.

Physical Requirements

• Ability to reach, grasp, stand, crawl, crouch, stoop, squat, kneel, lift objects, operate power tools, and occasionally drive.

Core Values

Metropolitan Holdings emphasizes integrity, accountability, humility, effort, creativity, and exceptional customer service. Employees are expected to embody these values in their daily work.