Maintenance Scheduler & Service Coordinator

Penske; Las Vegas (NV); On-site; USD 74,501,000 - 81,951,000; Full time

Job summary

Penske Customer Service Coordinator in Las Vegas coordinates preventative maintenance, outside repairs, and the shop work plan to meet customer requirements. This is a full-time role with a $26.00/hour pay rate and a 6:00AM - 2:30PM shift, Monday through Friday.

Responsibilities include scheduling, communicating maintenance updates, ensuring parts availability, and maintaining productivity while delivering excellent service to Penske customers.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans considering customer needs, repairs, parts, and technician skills.
• Communicate maintenance updates and scheduling changes to customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts availability for scheduled work.
• Coordinate with vendors for outside work and schedule adherence.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Hands-on mechanical experience

Service scheduling familiarity

Team coordination

Education

High School diploma or equivalent

Associates Degree/Technical or Bachelors preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Customer Service Coordinator in Las Vegas coordinates preventative maintenance, outside repairs, and the shop work plan to meet customer requirements. This is a full-time role with a $26.00/hour pay rate and a 6:00AM - 2:30PM shift, Monday through Friday.

Responsibilities include scheduling, communicating maintenance updates, ensuring parts availability, and maintaining productivity while delivering excellent service to Penske customers.