Maintenance Manager

W3Global; Birmingham (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

W3Global is seeking an experienced Maintenance Manager to oversee maintenance operations for residential and commercial properties in the Birmingham area. The role combines hands-on repairs with team leadership, scheduling, vendor management, and financial oversight to ensure high-quality service and timely issue resolution.

You will lead a team of maintenance technicians, manage work orders, coordinate preventive maintenance, and collaborate with residents, tenants, property owners, and

Qualifications

• Minimum 5 years of hands-on maintenance experience in residential or commercial settings.
• 2+ years of supervisory experience overseeing maintenance staff.
• Strong technical knowledge of plumbing, electrical, HVAC, carpentry, and general building systems.
• Experience with scheduling, vendor coordination, work-order management, and cost monitoring.
• Familiarity with property management or field-service software (Jobber/Buildium).
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Diagnose and repair plumbing, electrical, HVAC, appliances, and carpentry issues across properties.
• Lead and train maintenance technicians; develop daily/weekly schedules and dispatch work.
• Manage work orders from initiation to billing; ensure documentation and photos are captured.
• Coordinate preventive maintenance and property turnovers; schedule vendor work as needed.
• Monitor budgets, labor, and material costs; track profitability and billing status.
• Maintain safety, compliance with codes, and on-call coverage for emergencies.

Skills

Leadership

Scheduling

Vendor management

Customer service

Problem-solving

Team supervision

Education

High school diploma / GED

CAMT certification (preferred)

Tools

Jobber

Buildium

Job description

Position Overview

We are seeking an experienced, hands‑on Maintenance Manager to oversee maintenance operations across residential and commercial properties and provide maintenance services to homeowners. This role combines technical repair expertise with team leadership, scheduling, vendor management, preventive maintenance, customer service, and financial oversight.

Key Responsibilities

Maintenance and Repairs

• Diagnose and perform repairs involving plumbing, electrical systems, HVAC, appliances, carpentry, drywall, painting, flooring, doors, and locks, within applicable qualifications and licensing requirements.
• Troubleshoot plumbing issues, including leaks, clogs, toilets, faucets, fixtures, and water heaters, as well as electrical issues involving lighting, switches, and outlets.
• Perform routine HVAC maintenance and repairs within applicable certification and licensing limits.
• Complete minor carpentry, door and trim repairs, drywall patching, painting, flooring repairs, and general building maintenance.
• Diagnose and repair appliances, door hardware, and locks; perform rekeying when qualified.
• Identify roof leaks and exterior damage, complete minor repairs, and coordinate specialized contractors when necessary.
• Respond to emergencies and determine when licensed or specialized contractors are required.

Team Leadership and Scheduling

• Lead, train, coach, and supervise maintenance technicians.
• Develop daily and weekly schedules and dispatch technicians across managed properties and homeowner service calls.
• Prioritize emergency requests, routine work orders, preventive maintenance, and scheduled projects.
• Inspect completed work to ensure quality, safety, and performance standards.
• Assist with hiring, performance reviews, and corrective actions.
• Oversee company vehicles, tools, equipment, and parts inventory.

Work Orders and Customer Service

• Manage work orders from initiation through completion using Jobber, Buildium, or comparable software.
• Ensure all jobs are assigned, completed, documented with photos and notes, and submitted for accurate billing.
• Track labor, materials, outstanding work orders, and completed jobs awaiting billing.
• Communicate professionally with residents, commercial tenants, homeowners, property owners, and management.
• Set expectations, provide progress updates, and confirm job completion.

Property Turnovers and Preventive Maintenance

• Manage residential and commercial property turnovers, including inspections, punch lists, repairs, vendor scheduling, and final readiness checks.
• Develop preventive maintenance schedules for HVAC, plumbing, electrical systems, roofs, life‑safety systems, and elevators, coordinating qualified contractors as needed.
• Plan recurring home‑care visits and define maintenance tasks included in homeowner service plans.
• Coordinate new‑home warranty issues with builders and manufacturers.
• Maintain the condition and appearance of grounds, common areas, and amenities.

Vendor Management and Financial Oversight

• Source and evaluate vendors, compare bids, verify insurance, and monitor work against approved scopes, budgets, and quality standards.
• Support capital improvements, tenant improvements, property onboarding, and condition inspections.
• Manage purchasing and inventory within approved budgets and spending limits.
• Assist with maintenance budgets and repair or replacement estimates.
• Track labor and material costs, billable hours, revenue, and maintenance profitability.
• Support the growth of external maintenance services and Premium Home Partners plans.
• Prepare weekly reports on work‑order volume, response and completion times, backlogs, costs, and billing status.

Safety and Emergency Coverage

• Enforce safe work practices, proper equipment use, and compliance with applicable codes and regulations.
• Maintain safety documentation, safety data sheets, and training records.
• Coordinate emergency on‑call schedules and personally respond to major issues when necessary.
• Maintain professional service standards and comply with applicable Fair Housing requirements.

Qualifications

• Minimum of 5 years of hands‑on residential or commercial maintenance, facilities, or construction experience.
• At least 2 years of experience supervising maintenance employees or crews.
• Strong technical knowledge of plumbing, electrical troubleshooting, HVAC, carpentry, appliance repair, and general building maintenance.
• Experience with employee scheduling, vendor coordination, work‑order management, and cost monitoring.
• Familiarity with Jobber, Buildium, or similar property management or field‑service software.
• Strong organizational, communication, customer service, and problem‑solving skills.
• Valid driver’s license and acceptable driving record; current auto insurance if using a personal vehicle for work.
• Ability to travel throughout the Birmingham area and participate in emergency on‑call coverage.
• Appropriate EPA certification before performing refrigerant‑related work; Universal certification preferred.
• Relevant trade licenses, CAMT certification, or equivalent credentials preferred.
• Experience with commercial buildings, single‑family homes, warranty work, or maintenance service plans preferred.
• High school diploma, GED, or an equivalent combination of relevant experience and training.

Physical Requirements

• Ability to lift and carry up to 75 pounds, using assistance or appropriate equipment when necessary.
• Ability to stand, walk, bend, kneel, stoop, reach, climb ladders, and work in attics and crawl spaces.
• Ability to push, pull, and maneuver tools, equipment, appliances, and maintenance materials.
• Ability to work indoors and outdoors in varying weather conditions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan