Maintenance Dispatcher — Resident Services

RHF Management, Inc.; Lancaster (CA); On-site; USD 59,925,600 - 62,680,800; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Term life and Voluntary supplemental

Job summary

Mayflower Gardens in Lancaster, CA is seeking a highly organized Dispatcher (Maintenance Coordinator) to support the Building Maintenance Team. The role handles resident maintenance reports, creates detailed work orders, and coordinates with technicians to ensure timely resolutions.

The position is office-based in the building management office with occasional site visits. It emphasizes customer service, strong communication, and teamwork to maintain resident satisfaction and smooth operations.

Qualifications

• Customer service or coordination experience in property management or building maintenance.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Experience with work order software or willingness to learn.

Responsibilities

• Receive and respond promptly to maintenance calls from residents.
• Document maintenance requests and create detailed work orders.
• Prioritize and dispatch work orders based on urgency and technician availability.
• Communicate status of requests to residents.
• Track and update work order progress for timely completion.
• Assist in scheduling routine maintenance and preventive services.
• Maintain records and generate reports as needed.
• Collaborate with the maintenance team to improve workflow and resident satisfaction.
• Provide excellent customer service and act as liaison between residents and maintenance team.

Skills

Customer service

Coordination

Communication

Organization

Multitasking

Problem-solving

Learn work order software

Independent & team work

Education

High school diploma

Job description

Mayflower Gardens in Lancaster, CA is seeking a highly organized Dispatcher (Maintenance Coordinator) to support the Building Maintenance Team. The role handles resident maintenance reports, creates detailed work orders, and coordinates with technicians to ensure timely resolutions.

The position is office-based in the building management office with occasional site visits. It emphasizes customer service, strong communication, and teamwork to maintain resident satisfaction and smooth operations.