Maintenance Coordinator

RHF Management, Inc.; Lancaster (CA); On-site; USD 59,925,600 - 62,680,800; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Employee assistance and more

Term life and Voluntary supplemental

Job summary

Mayflower Gardens in Lancaster, CA is seeking a highly organized Dispatcher (Maintenance Coordinator) to support the Building Maintenance Team. The role handles resident maintenance reports, creates detailed work orders, and coordinates with technicians to ensure timely resolutions.

The position is office-based in the building management office with occasional site visits. It emphasizes customer service, strong communication, and teamwork to maintain resident satisfaction and smooth operations.

Qualifications

• Customer service or coordination experience in property management or building maintenance.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Experience with work order software or willingness to learn.

Responsibilities

• Receive and respond promptly to maintenance calls from residents.
• Document maintenance requests and create detailed work orders.
• Prioritize and dispatch work orders based on urgency and technician availability.
• Communicate status of requests to residents.
• Track and update work order progress for timely completion.
• Assist in scheduling routine maintenance and preventive services.
• Maintain records and generate reports as needed.
• Collaborate with the maintenance team to improve workflow and resident satisfaction.
• Provide excellent customer service and act as liaison between residents and maintenance team.

Skills

Customer service

Coordination

Communication

Organization

Multitasking

Problem-solving

Learn work order software

Independent & team work

Education

High school diploma

Job description

Job Description: Dispatcher (Maintenance Coordinator)

Position Overview

Mayflower Gardens a friendly senior home apartment complex, with a small-town atmosphere that boasts wide lawns, 502 apartments in 81 single-story buildings located in Lancaster CA, is seeking a highly organized and customer-focused Maintenance Coordinator (Dispatch) to support our Building Maintenance Team. The Dispatcher will serve as the primary point of contact for residents reporting maintenance issues, efficiently managing work orders, and coordinate with maintenance technicians to ensure timely and effective resolution of all requests.

Key Responsibilities

• Receive and respond promptly to maintenance calls from residents.
• Accurately document maintenance requests and create detailed work orders.
• Prioritize and dispatch work orders to appropriate maintenance technicians based on urgency and technician availability.
• Maintain clear communication with residents regarding the status of their maintenance requests.
• Track and update work order progress to ensure timely completion.
• Assist in scheduling routine maintenance and preventive service activities.
• Maintain records of maintenance activities and generate reports as needed.
• Collaborate with the maintenance team to improve workflow and resident satisfaction.
• Provide excellent customer service and act as a liaison between residents and the maintenance team.

Qualifications

• Proven experience in a customer service or coordination role, preferably in property management or building maintenance.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Ability to use work order management software or willingness to learn.
• Problem-solving mindset and attention to detail.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional education or certifications in property management or facilities maintenance is a plus.

This position is office-based within the building management office, with occasional visits to maintenance sites as needed. The Dispatcher plays a critical role in ensuring resident satisfaction and smooth maintenance operations.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $21.00- $22.00 per hour.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.