Maintenance Coordinator

OurAssistants; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Permanent remote work

Ongoing training and development

Collaborative environment

Competitive salary

Job summary

OurAssistants operates a fully remote maintenance coordination role. You will manage maintenance requests, coordinate with tenants, vendors, and property managers, and ensure high-quality resolutions from a home office.

We seek 2+ years in property management or maintenance coordination, familiarity with AppFolio/Buildium/Propertyware, excellent English communication, and the ability to juggle multiple requests while maintaining accuracy.

Qualifications

• 2+ years of experience in property management or maintenance coordination.
• Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware).
• Excellent English communication skills, both written and verbal.
• Ability to prioritize and manage multiple maintenance requests simultaneously.
• Strong problem-solving and decision-making abilities.
• Experience coordinating with vendors, contractors, and maintenance teams.

Responsibilities

• Receive and respond to maintenance requests via phone, email, or property management software.
• Create, assign, and monitor work orders in coordination with vendors and technicians.
• Communicate service updates with tenants and property owners.
• Follow up on open work orders to ensure timely completion and resident satisfaction.
• Verify and process vendor invoices for accuracy and completeness.
• Manage emergency maintenance situations with appropriate urgency.
• Maintain detailed maintenance logs and vendor performance records.
• Generate maintenance activity reports for property managers and owners.

Skills

Property management

Maintenance coordination

Vendor coordination

Multitasking

English communication

Problem-solving

Tools

AppFolio

Buildium

Propertyware

Job description

Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.

Job Summary

We are looking for a highly organized and responsive Maintenance Coordinator to manage property maintenance requests, vendor assignments, and work order follow-ups. The ideal candidate will coordinate repair and service needs between tenants, vendors, and property managers, ensuring timely and high-quality resolution of maintenance issues.

Key Responsibilities

• Receive and respond to maintenance requests via phone, email, or property management software
• Create, assign, and monitor work orders in coordination with vendors and technicians
• Communicate service updates with tenants and property owners
• Follow up on open work orders to ensure timely completion and resident satisfaction
• Verify and process vendor invoices for accuracy and completeness
• Manage emergency maintenance situations with appropriate urgency
• Maintain detailed maintenance logs and vendor performance records
• Generate maintenance activity reports for property managers and owners

Qualifications and Skills

Required:

• 2+ years of experience in property management or maintenance coordination
• Familiarity with property management software (e.g., AppFolio, Buildium, Propertyware)
• Excellent English communication skills, both written and verbal
• Ability to prioritize and manage multiple maintenance requests simultaneously
• Strong problem-solving and decision-making abilities
• Experience coordinating with vendors, contractors, and maintenance teams

Preferred:

• Background in handling residential and property maintenance
• Knowledge of maintenance workflows, service SLAs, and tenant satisfaction practices
• Experience in handling after-hours or emergency maintenance requests

Additional Requirements

• Must be currently residing in the Philippines or Latin America
• Must have a stable internet connection and remote-ready workstation

Compensation and Benefits

• Permanent work-from-home setup
• Ongoing training and professional development opportunities
• Collaborative and supportive work environment
• Competitive salary