Maintenance Assistant

KETTLER; Raleigh (NC); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, Vision insurance

401(k) retirement plan with company match

Job summary

KETTLER in Raleigh, North Carolina, is seeking a Maintenance Assistant to assist with general maintenance and repairs in apartments and buildings. The role requires performing several maintenance duties, responding to service requests, and ensuring customer satisfaction.

The successful candidate will hold EPA certifications, have strong customer service skills, and be able to perform physical maintenance tasks. Benefits include paid time off, health insurance, and a 401(k) plan.

Qualifications

• Must obtain EPA/CFC certifications within 180 days from hire.
• Knowledge of electrical, plumbing, and appliance repair.
• Must carry a cell phone for emergency maintenance.

Responsibilities

• Respond to resident requests for maintenance services.
• Perform preventive and general maintenance repairs.
• Prepare vacant units for market readiness.

Skills

EPA/CFC Type I & II certifications

Basic knowledge of appliance repair

Outstanding customer service

Valid Driver’s License

Communication skills

Physical ability for maintenance tasks

Job description

The Maintenance Assistant, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation

$20.00/hr.

Benefits

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications

• EPA/CFC Type I & II certifications preferred - Must obtain within 180 days from date of hire.
• Some basic knowledge of appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.