Maintenance Technician

KETTLER; Riverdale Park (MD); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) with match

Paid Time Off

Job summary

KETTLER is seeking a Maintenance Technician in Maryland to support apartment and building maintenance under the Maintenance Manager. You will respond to service requests from residents, perform repairs in HVAC, electrical, plumbing, and appliances, and participate in planned maintenance and turnover projects to prepare units for market.

Strong customer service and reliability are essential; on-call rotation may apply.

Qualifications

• 1 year of apartment, hotel, or facilities maintenance experience with HVAC, appliance, electrical, and plumbing repair.
• EPA/CFC Type I & II preferred; must obtain within 90 days from date of hire.
• Valid driver’s license and residence within 30 minutes of the property.
• Excellent customer service and responsiveness to residents.
• Available for after-hours on-call maintenance nights and weekends.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to resident maintenance requests in HVAC, electrical, plumbing, and appliance repairs; escalate when needed.
• Participate in maintenance projects and prepare vacant units for market-ready status.
• Perform preventive maintenance on all property systems.
• Repair general property grounds, apartments, and building exteriors.
• Provide courteous service, answer resident questions, and complete work orders with urgency.
• Other duties as assigned.

Skills

Customer service

HVAC

Electrical repair

Plumbing

On-call

Job description

The Maintenance Technician, under the direction of the Maintenance Manager, is responsible for general maintenance, repairs in apartments and buildings, and responding to service requests of residents.

Compensation: $25.75/hour

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off,
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage,
• Tax-Advantaged Spending Accounts (HSA or FSA),
• 401(k) retirement plan with company match,

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.