Maintenance Technician

KETTLER; Hyattsville (MD); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid Time Off

Job summary

KETTLER is seeking a Maintenance Technician to support multiple residential service requests daily at our Maryland properties. You will troubleshoot and repair HVAC, electrical, plumbing, and appliances to meet quality and time standards, with escalation to a supervisor or contractor when needed.

Responsibilities include preventive maintenance, preparing vacant units, and turning over units to market-ready status, plus on-call rotation nights and weekends.

Qualifications

• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Must be able to respond to on-call emergencies including nights and weekends.

Responsibilities

• Handle multiple residential service requests daily.
• Respond to resident maintenance requests and troubleshoot HVAC, electrical, plumbing and appliance issues; escalate as needed.
• Participate in maintenance projects and preventive maintenance tasks.
• Prepare vacant units for market readiness through repairs and turnover work.
• Perform general repair of property grounds, apartments, and building exteriors.
• Provide courteous customer service and communicate effectively with residents.
• Other duties as assigned.

Skills

Customer service

English communication

On-call readiness

Education

HVAC/maintenance certifications

Job description

Compensation: $25.75/hour

We offer a robust Benefits Package, including, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

Responsibilities:

• Handle multiple residential service requests daily.
• Responding to resident requests for maintenance and service within the areas of HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization; escalates problem to supervisor or outside contractor as necessary.
• Participating in all maintenance projects.
• Prepare vacant units for market ready status through turn-over repairs and improvements.
• Preventive maintenance repair on all systems at the property.
• Performing general repair of property grounds, apartments, and building exteriors.
• Demonstrating customer services skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders with efficiency and urgency.
• Other duties as assigned.

Qualifications:

• EPA/CFC Type I & II certifications preferred - Must obtain within 90 days from date of hire.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must live within 30 minutes of the property.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Must be responsible for taking calls for after hour’s emergency maintenance; including nights and weekends on a rotational basis.
• Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.